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Old 03-28-2012, 11:12 PM   #1 (permalink)
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Default Unlocked phone used to work, now doesnt

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Hello everyone. I'm a Rogers user who bought an unlocked Bold 9780 online. It worked great... Until the screen went on it. So I went back to my old one (Javelin), until my new screen arrived via ebay. Put it together, and the screen works fine. However, I can no longer connect to the network with my 9780. I tried contacting rogers, and they said my imei# didn't match with their systems, so I was SOL with their troubleshooting, or lack there of. How do I go abouts getting this thing back on my rogers network. ANY help would be appreciated. thanks!!!
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Old 03-28-2012, 11:13 PM   #2 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

I've tried to: reset my phone.
Rogers sent me a msg to try and retrieve my phone info.
Tried the 2G network
My SIM DOES work on another phone.
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Old 03-29-2012, 07:19 AM   #3 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

Have you gone into BIS to set the 9780 as your device?
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Old 03-29-2012, 07:26 AM   #4 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

No, How do I do that? My SIM card is in my javelin now, and it works 100%. Before the screen broke on my BOLD, it worked just fine as well. I don't understand what happened in just a few days.

Last edited by needtofixthisthing : 03-29-2012 at 07:31 AM.
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Old 03-29-2012, 10:17 AM   #5 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

https://bis.na.blackberry.com/html?brand=rogers
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needtofixthisthing (03-29-2012)
Old 03-29-2012, 11:22 AM   #6 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

That didn't work. I backed it up. and reloaded it. i'll hit you with a thanks tho. much appreciated!
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Old 03-29-2012, 11:51 AM   #7 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

Did it work after reloading?
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Old 03-29-2012, 02:57 PM   #8 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

Yeah, it did. thanks agian
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Old 03-29-2012, 05:57 PM   #9 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

No need to double post. Second thread deleted.
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Old 03-30-2012, 12:31 PM   #10 (permalink)
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Default Re: Unlocked phone used to work, now doesnt

Actually, the last thread was a different problem I had. And I did hit the thanks button
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