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Old 03-30-2012, 09:12 AM   #1 (permalink)
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Default problems need help urgently please!!!!

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Problems:
1. Not getting a notification when receiving a facebook message but getting when someone comments or post on my wall. Any suggestions on how to fix that.
2. I'm not able to connect to BlackBerry Protect. I choose all d choices you had to made and when click connect, it just stays like that saying "connecting to BlackBerry Protect service". Also any suggestions on how to solve it and make it connect.

Thank you in advance
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Old 03-30-2012, 09:27 AM   #2 (permalink)
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Default Re: problems need help urgently please!!!!

Do you have a Blackberry data plan?

Have you resent service books (see the FAQ).

Have you tried a battery pull - with the device on, remove the battery for 30-60 seconds, then put it back in and let the device reboot.
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Old 03-31-2012, 12:12 PM   #3 (permalink)
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Default Re: problems need help urgently please!!!!

yes but not right now. i tried it when i had it but still didnt work, do i need to have one to connect.

what is that?
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Old 03-31-2012, 12:54 PM   #4 (permalink)
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Default Re: problems need help urgently please!!!!

Yes you need one. Without one all you can do is make calls and text.

What do I need a Data Plan for? - BlackBerryFAQ
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Old 04-01-2012, 06:46 PM   #5 (permalink)
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Default Re: problems need help urgently please!!!!

ok yes i hooked it back up and still can't connect to blackberry protect
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Old 04-01-2012, 06:50 PM   #6 (permalink)
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Default Re: problems need help urgently please!!!!

?? hooked it back up. Were talking about a specific data plan available from your carrier.
Did you read the link.
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Old 04-01-2012, 07:16 PM   #7 (permalink)
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Default Re: problems need help urgently please!!!!

yes
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Old 04-01-2012, 07:42 PM   #8 (permalink)
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Default Re: problems need help urgently please!!!!

I had a problem connecting for the first time on WiFi only, I switched to network connection and it worked.

After connecting, you can toggle the 'Only Back Up over Wi-Fi' option to on to conserve data use.
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Old 04-01-2012, 07:59 PM   #9 (permalink)
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Default Re: problems need help urgently please!!!!

The OP may not have a BB data plan.
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Old 04-01-2012, 08:05 PM   #10 (permalink)
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Default Re: problems need help urgently please!!!!

BB icon next to WiFi icon usually means they have an active BlackBerry Data Plan. BB Protect did the same thing to me on WiFi, I had to connect via network first to get it to work.
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Old 04-01-2012, 08:37 PM   #11 (permalink)
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Default Re: problems need help urgently please!!!!

Agreed, worth a try. Besides the OP has ATT and they would have added a BB data plan anyway.
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Old 04-04-2012, 09:38 AM   #12 (permalink)
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Default Re: problems need help urgently please!!!!

noting seems to be working. can u help me solve my fb messages problem instead
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Old 04-04-2012, 09:43 AM   #13 (permalink)
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Default Re: problems need help urgently please!!!!

I don't know. What problems are you having with FaceBook?
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Old 04-04-2012, 09:48 AM   #14 (permalink)
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Default Re: problems need help urgently please!!!!

guess if my torch is lost or stolen its gone forever . i am not getting any notifications when i receive messages.
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Old 04-04-2012, 10:47 AM   #15 (permalink)
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Default Re: problems need help urgently please!!!!

Do you have FB set up to send out mail notifications when you receive a new message? You are not getting notifications from the app or from FB itself? During Setup,FB app asks you if you wish to receive messages and notofications. I would try setup again.
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Last edited by ZombieBerry : 04-04-2012 at 11:42 AM.
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Old 04-04-2012, 12:06 PM   #16 (permalink)
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Default Re: problems need help urgently please!!!!

From the FB app. Done that, uninstall and installed back still not getting any notification when anyone sends me a message but I do get notifications when someone comments.
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Old 04-04-2012, 12:47 PM   #17 (permalink)
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Default Re: problems need help urgently please!!!!

All I can suggest is going to BlackBerry Knowledge Base and looking at the two articles below. If they do not work, then it may be a setting in your actual FaceBook account.

KB17087-Push and email notifications are received for the same item or no notification is received when using Facebook for BlackBerry smartphones

KB14358-Notifications are not received from Facebook for BlackBerry smartphones
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