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Old 04-11-2012, 10:14 AM   #1 (permalink)
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Default Replacement phone, Contact transfer

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A few days ago i broke my phone and it was in such a state nothing was repairable. I got the sim and the media card out and my insurance sent me a new phone. I just got this new phone and downloaded all my texts and bookmarks using blackberry protect but me contacts were not restored as the blackberry protect app says "This data has already wirelessly synchronized with a remote service and cannot be restored by blackberry protect". I did not sync my blackberry with my pc previously and have no copy of my contacts. Is there a way of downloading them to my new phone???
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Old 04-12-2012, 08:46 AM   #2 (permalink)
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Default Re: Replacement phone, Contact transfer

Hello

Please tell me that you have a BIS account email syncing to your device (gmail, yahoo, msn etc...) If not the contacts may be gone. Protect gives this message when it detects wireless syncing with an inbox usually. If you do not have any related email accounts associated to your phone or a backup via desktop software your contacts may be lost. If you do have a BIS just go back into setup and re-initialize the accounts to the device. This will trigger slow syncing bringing contacts back.
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