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Old 04-14-2012, 09:32 AM   #1 (permalink)
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Default Unable to add new contacts or edit existing contacts 8520

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For the past few days I have suddenly been unable to edit existing contacts or add any new contacts on my 8520. I have tried backing up data and downgrading the operating system and then updating back to latest operating system but i still have the same problem. Any help greatly appreciated.
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Old 04-14-2012, 01:32 PM   #2 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

You did not indicate if your on a corporate BB. If so it may be a IP policy restriction. If not then the limit is 10 k. Have you exceeded it.
Also if the contact data base is corrupted and you use it to restore from then the problem will be back. Try wiping the BB an do a restore without the contacts. If you can now add/edit them it may well be the contact database. Unless of course you have not exceeded the limit.
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Old 04-16-2012, 11:15 PM   #3 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

Hi !!

I Google and found it here. I've the same problem. Can you illustrate more on how to check on the limit of 10k and how do I do wiping and restore.
Surprisingly, I got a friend who have the same problem few days earlier, not sure which BB model he's using and at last the whole BB are not able to reuse.

Thanks !!
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Old 04-16-2012, 11:23 PM   #4 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

Sorry, by the way I'm not on corporate BB.
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Old 04-17-2012, 12:59 AM   #5 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

I have the exact same problem! Initially I thought it was because of a couple of themes I downloaded. I reverted to the default theme of my 8520 and it still doesn't allow me to add new or edit existing contacts. I'm not on corporate and same with mewt00, how do I check the 10k limit? (Although I doubt I exceeded already.) Thanks!
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Old 04-17-2012, 08:44 AM   #6 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

Quote:
Originally Posted by tsac View Post
You did not indicate if your on a corporate BB. If so it may be a IP policy restriction. If not then the limit is 10 k. Have you exceeded it.
Also if the contact data base is corrupted and you use it to restore from then the problem will be back. Try wiping the BB an do a restore without the contacts. If you can now add/edit them it may well be the contact database. Unless of course you have not exceeded the limit.
Hi, thanks for the advice. I'm not on corporate. Please can you advise further on how to wipe the BB and do a restore without the contacts.
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Old 04-17-2012, 08:56 AM   #7 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

I've read from a different thread that it could be because you recently updated your MSN/Yahoo! Messenger to its latest version. Try this: delete these applications and while your phone is running, pull out the battery and replace is after at least 30 seconds. Try going through your Contacts then. Hope this helps! It worked for me.
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Last edited by lipistik : 04-17-2012 at 09:00 AM.
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Old 04-17-2012, 04:34 PM   #8 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

All,

there are many causes but the MSN update is one to try first. The FAQ section at the top of the forum has the info on wipe and reload of OS.
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Old 04-18-2012, 05:19 PM   #9 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

Quote:
Originally Posted by lipistik View Post
I've read from a different thread that it could be because you recently updated your MSN/Yahoo! Messenger to its latest version. Try this: delete these applications and while your phone is running, pull out the battery and replace is after at least 30 seconds. Try going through your Contacts then. Hope this helps! It worked for me.
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Thanks, tried that. Removed all msn/yahoo etc. still no success.
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Old 04-18-2012, 07:30 PM   #10 (permalink)
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Default Re: Unable to add new contacts or edit existing contacts 8520

Ok so you did not say if you were able to wipe the BB so I added two links to help.

before doing a wipe make sure you have a backup. also download the latest OS for your model BB. Download the latest DM.
Once you wipe you will have a factory BB and can do a simple setup and try adding a single contact. IF this works and you can edit it then do a restore of only your contacts. no apps that you added before. ignor any requests to do anything with the OS that DM may want. If all is still ok then it is possible the third party apps may have caused the problem. Only with trial and error can you determine which is causing this issue and it is quite possible none caused it and it was just a OS corruption caused by some unknown issue.



How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

How to wipe ALL personal data from a BlackBerry device? - BlackBerryFAQ
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Old 04-19-2012, 07:11 PM   #11 (permalink)
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Smile Re: Unable to add new contacts or edit existing contacts 8520

Hi, Many thanks for your help with this. I managed to wipe, re install the software and restore as you earlier advised just before returning to read your latest thread. Initially I restored all backed up data except for my address book just to be sure i could add and edit new entries. I then restored all of my address book and bingo everything is back as it should be all be it a few missing applications so I'm guessing it was one of the apps that had caused the problem and not the address book as I initially suspected. YOUR HELP AND ADVICE ON THIS IS GREATFULLY APPRECIATED - MANY MANY THANKS
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