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Old 04-17-2012, 03:27 PM   #1 (permalink)
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i have a bb bold 9900 and pc windows 7 32 bits.
Problem i cannot make a backup with bb desktop.
When i connect the bb9900 with the computer is see not only C: and D; but two new devices G;and: .
F: for bb and G: for the smartcard.
But if i put in bb desktop to make a backup it wil run very fast and then it freeze by the note - from smartcard option1 from record 1-.
What have i done i remove the black beery desktop and dowloaded again but it still freeze.
I try to make a backup without the bb smartcard but i did not work .
What can i do now?
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Old 04-17-2012, 04:32 PM   #2 (permalink)
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Default Re: cannot make a backup

some links that may help. It looks like the media card may be corrupted.

KB20311-Error Media card is secured by another device, unable to access encrypted file.




KB03953-How to back up and restore data to a new BlackBerry smartphone


KB27564-"This BlackBerry device requires write permissions on your media card to sync your media files" displayed when attempting to synchronize media using BlackBerry Desktop Software for Mac
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Old 04-18-2012, 12:29 PM   #3 (permalink)
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Default Re: cannot make a backup

oke , i do what you said.
One question make a back up of the mediacard on your computer , ican do that with a cardreader.
Then i must format the sd card in the black berry.
If it is format can i put the backup back on the smart card by computer?
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Old 04-18-2012, 03:06 PM   #4 (permalink)
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Default Re: cannot make a backup

i have format the mediacard but now he cannot find the black berry.Initialeseren about 5 min (you haven connect a new bb) but not found.
How long must i wait?
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Old 04-21-2012, 02:02 PM   #5 (permalink)
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Default Re: cannot make a backup

[quote=hanswil;1775340]i have format the mediacard but now he cannot find the black berry.Initialeseren about 5 min (you haven connect a new bb) but not found.
How long must i wait.
I have put another sd card and stil it doesn't reconized it.
I see now on the comter device G:/ blackberry and device H:/ blackberry
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Old 04-22-2012, 07:34 PM   #6 (permalink)
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Default Re: cannot make a backup

Ok so lets start from the beginning. If you download desktop manager and install it on your PC then when you have it running and plug in the BB it should show the BB on the system screen display. It should show the Model, pin and cell number other numbers associated with the BB. Using the menu, go to media sync and using the various menu items, see if you can see the media card. If at this point you cannot see the media card or the internal memory of the BB then you need to read the links I posted on restrictions or issues that will cause you to have this issue.
The media card should be formatted IN the blackberry. Depending on the security level ( encrypted or not) you set the media up for it should be able to be seen in a pc reader slot.
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