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Old 04-19-2012, 09:43 AM   #1 (permalink)
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Default Problem accesing to Emails and Messages in a Torch 9800

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Hi
I having problems with my 9800. I cannot access to my messages accounts.
I have 3 email accounts (Gmail, Hotmail and FFE), I have also a link to the SMS messages (text).
I only can enter in the Gmail account, neither the Hotmail, FFE, SMS or Messages (all of the notifications). When I try to entry, the phone gets block and I only can recover the control pressing the red key. In the next video you will see clearly:

FAAAAAAAIILLL
Seems that the antiSpam filter of this forum do not allow me to put a link to youtube, so, if you are interested in to see how the BB is runnig, please, copy paste the link and remove the space before the com/watch...

youtube. com/watch?v=kCMRy-XX6gA

It is a BB Torch 9800 with the Software 6.0 Bundle 2949.

Any help will be appreciate.

Thanks in advance.

Last edited by flemin : 04-19-2012 at 10:27 AM.
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Old 04-19-2012, 10:33 AM   #2 (permalink)
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Default Re: Problem accesing to Emails and Messages

And, to add, I already tried popping the battery out and then back it. Still with the same issue.

Regards.
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Old 04-19-2012, 12:14 PM   #3 (permalink)
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Default Re: Problem accesing to Emails and Messages

Here is the link to the video: Blacberry 9800 - YouTube

That is odd. I have never seen this before. If the battery pull didn't work. I would suggest trying to delete your service books for those accounts and resend them. Or upgrade your OS.
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Old 04-19-2012, 12:21 PM   #4 (permalink)
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Default Re: Problem accesing to Emails and Messages

Thanks jsconvers,
I will try to upgrade the OS (I thought that I had the last version... )
Let's see.
REgards.
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