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Old 04-21-2012, 12:47 PM   #1 (permalink)
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Angry New to bb, phone wont switch on.

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I got the torch 9860 2 days ago, today the phone switched off by itself and when i put the charger in, theres a red light that dissapears. Then the blackberry loading screen comes up and the bar gets halfway and crashes. Any ideas ?, when i called the guy said to update the software but have no idea how to do this if the phone is off :(

Also i have just found that when i put the battery in the phone switches on by itself too and the red light appears the phone goes on and it dissapears.

Last edited by staceyx : 04-21-2012 at 01:00 PM. Reason: added information
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Old 04-21-2012, 02:49 PM   #2 (permalink)
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Default Re: New to bb, phone wont switch on.

Did you drop the device or get it wet?

If you have a media card installed, remove it and try again.

Also could be a battery issue. Make sure the battery is charged. If you have another battery or can borrow one, that you know is good, try it.

If it isn't one of the above, you could try wiping the device with JL_CMDER or BBSAK and then reload the OS. If it is a software problem, this will correct it.
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Old 04-21-2012, 09:51 PM   #3 (permalink)
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Default Re: New to bb, phone wont switch on.

The Guy? The same one who sold you a defective blackberry?
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Old 04-22-2012, 05:35 AM   #4 (permalink)
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Default Re: New to bb, phone wont switch on.

I've not dropped it or got any water near it & has now decided not to switch on at all, looks like i'll need to wait for a replacement. & by the guy i ment " tesco mobile " Lol.
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Old 04-22-2012, 06:53 PM   #5 (permalink)
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Default Re: New to bb, phone wont switch on.

If you bought it from a dealer bring it back and get a new one. This will only be problematic. At a minimum even for a used phone it should have a 30 day Guarantee
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Old 04-23-2012, 12:53 PM   #6 (permalink)
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Default Re: New to bb, phone wont switch on.

Quote:
Originally Posted by staceyx View Post
I got the torch 9860 2 days ago, today the phone switched off by itself and when i put the charger in, theres a red light that dissapears. Then the blackberry loading screen comes up and the bar gets halfway and crashes. Any ideas ?, when i called the guy said to update the software but have no idea how to do this if the phone is off :(

Also i have just found that when i put the battery in the phone switches on by itself too and the red light appears the phone goes on and it dissapears.
Happened with my 8520 a week or so ago, and I've had it for about a year now. Also phoned a tech guy and he said to update the software, but was also confused, as the phone was off! I had done battery pull after battery pull, and finally I just left it on the loading screen, where it stuck about 3/4 of the way. I was out, and it suddenly went the whole way, and I've never had a problem since! My suggestion is to just leave it for a few hours...maybe even for a whole day, and see what happens! It might just start by itself. Otherwise, take it in Hope it gets sorted out soon...I know your pain. I was really frustrated with it!!
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