Originally Posted by staceyx
I got the torch 9860 2 days ago, today the phone switched off by itself and when i put the charger in, theres a red light that dissapears. Then the blackberry loading screen comes up and the bar gets halfway and crashes. Any ideas ?, when i called the guy said to update the software but have no idea how to do this if the phone is off :(
Also i have just found that when i put the battery in the phone switches on by itself too and the red light appears the phone goes on and it dissapears.
Happened with my 8520 a week or so ago, and I've had it for about a year now. Also phoned a tech guy and he said to update the software, but was also confused, as the phone was off! I had done battery pull after battery pull, and finally I just left it on the loading screen, where it stuck about 3/4 of the way. I was out, and it suddenly went the whole way, and I've never had a problem since! My suggestion is to just leave it for a few hours...maybe even for a whole day, and see what happens! It might just start by itself. Otherwise, take it in
Hope it gets sorted out soon...I know your pain. I was really frustrated with it!!