BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-21-2012, 12:47 PM   #1 (permalink)
New Member
 
Join Date: Apr 2012
Model: 9860
PIN: N/A
Carrier: Tesco
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry New to bb, phone wont switch on.

Please Login to Remove!

I got the torch 9860 2 days ago, today the phone switched off by itself and when i put the charger in, theres a red light that dissapears. Then the blackberry loading screen comes up and the bar gets halfway and crashes. Any ideas ?, when i called the guy said to update the software but have no idea how to do this if the phone is off :(

Also i have just found that when i put the battery in the phone switches on by itself too and the red light appears the phone goes on and it dissapears.

Last edited by staceyx : 04-21-2012 at 01:00 PM. Reason: added information
Offline  
Old 04-21-2012, 02:49 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,958
Post Thanks: 24
Thanked 525 Times in 510 Posts
Default Re: New to bb, phone wont switch on.

Did you drop the device or get it wet?

If you have a media card installed, remove it and try again.

Also could be a battery issue. Make sure the battery is charged. If you have another battery or can borrow one, that you know is good, try it.

If it isn't one of the above, you could try wiping the device with JL_CMDER or BBSAK and then reload the OS. If it is a software problem, this will correct it.
__________________
- Ira
Offline  
Old 04-21-2012, 09:51 PM   #3 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,348
Post Thanks: 74
Thanked 776 Times in 747 Posts
Default Re: New to bb, phone wont switch on.

The Guy? The same one who sold you a defective blackberry?
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 04-22-2012, 05:35 AM   #4 (permalink)
New Member
 
Join Date: Apr 2012
Model: 9860
PIN: N/A
Carrier: Tesco
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: New to bb, phone wont switch on.

I've not dropped it or got any water near it & has now decided not to switch on at all, looks like i'll need to wait for a replacement. & by the guy i ment " tesco mobile " Lol.
Offline  
Old 04-22-2012, 06:53 PM   #5 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,348
Post Thanks: 74
Thanked 776 Times in 747 Posts
Default Re: New to bb, phone wont switch on.

If you bought it from a dealer bring it back and get a new one. This will only be problematic. At a minimum even for a used phone it should have a 30 day Guarantee
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Old 04-23-2012, 12:53 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2011
Model: 8520
PIN: N/A
Carrier: Vodacom
Posts: 17
Post Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: New to bb, phone wont switch on.

Quote:
Originally Posted by staceyx View Post
I got the torch 9860 2 days ago, today the phone switched off by itself and when i put the charger in, theres a red light that dissapears. Then the blackberry loading screen comes up and the bar gets halfway and crashes. Any ideas ?, when i called the guy said to update the software but have no idea how to do this if the phone is off :(

Also i have just found that when i put the battery in the phone switches on by itself too and the red light appears the phone goes on and it dissapears.
Happened with my 8520 a week or so ago, and I've had it for about a year now. Also phoned a tech guy and he said to update the software, but was also confused, as the phone was off! I had done battery pull after battery pull, and finally I just left it on the loading screen, where it stuck about 3/4 of the way. I was out, and it suddenly went the whole way, and I've never had a problem since! My suggestion is to just leave it for a few hours...maybe even for a whole day, and see what happens! It might just start by itself. Otherwise, take it in Hope it gets sorted out soon...I know your pain. I was really frustrated with it!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: New to bb, phone wont switch on.
Thread Thread Starter Forum Replies Last Post
BB Pearl 8130 7 BB Curve Switch? OhHeyThere Carrier Specific Issues 1 08-30-2010 06:03 AM
phone wont switch on - help!!! - diff to other posts vickie4 General 8300 Series Discussion - Curve 5 04-14-2009 10:52 AM
7100i text messenging semfirefighter General Legacy Device Discussion 12 06-29-2007 06:59 AM

Polarity Switch pn 388-1139-00 For Tektronix 7A13 Differential Comparator Plugin
$9.99
Polarity Switch pn 388-1139-00 For Tektronix 7A13 Differential Comparator Plugin picture66-8416 - 037-957B Straight Polarity Diode 270A 300V Stud. NEW
$20.0
66-8416 - 037-957B Straight Polarity Diode 270A 300V  Stud. NEW  pictureMETRO TEL MT-8455 L2 Kick Meter w/Voltmeter Ohmmeter & Polarity, Leads & Case
$24.95
METRO TEL MT-8455 L2 Kick Meter w/Voltmeter Ohmmeter & Polarity, Leads & Case  pictureInstallation Access. PAC Tone Generator and Speaker Polarity Tester JARFF
$43.64
Installation Access. PAC Tone Generator and Speaker Polarity Tester JARFF pictureMVI-01 5V 200mA Negative Voltage Power Polarity Convert Replace ICL7660/MC34063
$1.45
MVI-01 5V 200mA Negative Voltage Power Polarity Convert Replace ICL7660/MC34063 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.