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Old 04-23-2012, 03:44 PM   #1 (permalink)
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Default Cannot buy or reinstall `wifi File Transfer' app from ecsWorks

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Reposted from a recent post on crackberry forum where no answer has been posted:

Running 9930

I bought and used the bb app `wifi-file-share' from ECSworks

During that time my phone bricked as others have described here.
Verizon replaced it, as it was still under warrentee.

Now when I try to start wifi-file share. It tells me my license is invalid.
I guess because the phone now has a different ID (PIN).

I tried deleting and then reinstalling, (several times) but instead of giving me a chance to at least repurchase, it just tells me it is re-installed. But when I try it I get the error reported above.

So there is no chance to get past the invalid license or even to buy a new license. I would be glad too since it is only $4.99

I've checked escWorks web page, which refers you to an support email address, which has not answered several messages sent to them over several weeks.

I wondered if there is some way to totally uninstall this app to the point where blackberry apps does not see it as something to just reinstall, but as something new that is not and never has been installed, and therefore to bring up the dialog to purchase a license.

Doing the normal thing of `options/Device/Application mangagement/ Then `delete' followed by reboot does not accomplish that goal

Is there some better or more complete way to remove this app so that I can at least repurchase it?
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Old 04-23-2012, 05:24 PM   #2 (permalink)
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Default Re: Cannot buy or reinstall `wifi File Transfer' app from ecsWorks

Contact the developer.

After sales support e-mail is [email address]

Website is http://www.ecsworks.com/page/contact.html

I have never used the app, but if it creates some type of db (database) either on your media card or device, maybe deleting that as well? I am not sure. Support should fix you up.
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Last edited by ZombieBerry : 04-23-2012 at 06:32 PM.
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Old 04-25-2012, 12:50 PM   #3 (permalink)
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Default Re: Cannot buy or reinstall `wifi File Transfer' app from ecsWorks

Quote:
Originally Posted by ZombieBerry View Post
Contact the developer.

After sales support e-mail is support AT ecsworks com

[Website removed since the forum rules will not allow me to post them -alonzop]

I have never used the app, but if it creates some type of db (database) either on your media card or device, maybe deleting that as well? I am not sure. Support should fix you up.
Well, no. Niether support email nor the webpage will `fix me up'. Perhaps you missed in the original post, that I have emailed the support address several times over several weeks with no response. Further, the webpage provides only the most general FAQ, and refers users to the support email for anything more.

Can you guess what the possible database you mention might look like?
How/where would I likely find it, if it exists?

I really hoped to hear from someone who has had similar or even better, the same experience and can guide me through it.

Since this problem, although it occurs on a 9900 model is not really necessarily concerning that model, is there another forum here where I might post this question with a broader chance of reaching someone who might have more exact information?
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