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Old 04-24-2012, 04:58 PM   #1 (permalink)
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Question BB locks during calls

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Hi all,
I'm experiencing a weird behaviour on my BB bold 9780.

Even if under Options->Security, Security Timeout is set to 1 hour (BES managed, so I can't change it), it often happens that I make a call lasting in the range 1 - 20 minutes and when the call finishes, the BB is locked, and I have to digit the password to unlock it and regain control over it.

It seems that the device doesn't feel my keyboard actions, and the idle timer goes off independently from my usage of the device.

As you can imagine, this behaviour is extremely annoying.
Does anyone have some suggestion? Or does anyone know what are events that reset idle timer?

Thanks in advance,
Enrico.
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Old 04-25-2012, 09:29 PM   #2 (permalink)
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Default Re: BB locks during calls

Not much info from RIM on this type of trouble. Best guess is it is an interaction with an added App. If you do not have any third party or company added apps then I would do a wipe and re-establish the enterprise setup.
do a contact and calendar backup unless you get updates wirelessly.
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Old 04-26-2012, 03:12 AM   #3 (permalink)
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Default Re: BB locks during calls

Thanks tsac.
I will try to remove all apps, and see what happens.

Enrico
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Old 04-29-2012, 05:20 PM   #4 (permalink)
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Default Re: BB locks during calls

Quote:
Originally Posted by wadadliphones View Post
you have to remove the it policy. the phone is restricted.
Read the thread more carefully (and stop spamming for your site). The user is on a BES. The BES pushes the IT Policy. They cannot remove it. The BES will push it back.
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