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Old 04-25-2012, 03:41 PM   #1 (permalink)
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Default Unable to view e-mails on folders other than Inbox

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Hello All,

We are using BES Server with Exchange 2010. A user has the following issue:

When user view other folders on BB device it does not show any e-mails, but in Outlook, the folder has several messages.

I have tried to reconcile to no avail.

I have a BB (curve 8530) and did the following test:

1. Create a folder in Outlook 2010 called test
2. Created an Outlook rule so that any e-mail with "test" in the subject is automatically moved to Test folder.
3. Sent few test messages from my Outlook with the word "test" in the subject and it moved to the test folder.
4. Moved few e-mails from my Inbox to the Test folder.

Non the e-mails shows up on my BB when I go to view folder and try to view the Test folder. I have tried to Reconcile Now and that did not help.

My Current Email Reconciliation is:
Delete On: Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins
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Old 04-25-2012, 03:46 PM   #2 (permalink)
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Default Re: Unable to view e-mails on folders other than Inbox

This needs to be in the BES Admin Corner.
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Old 04-25-2012, 03:52 PM   #3 (permalink)
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Default Re: Unable to view e-mails on folders other than Inbox

Welcome to the forums

KB04297-How to configure folder redirection to receive email messages delivered to folders other than the Inbox
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