BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-27-2012, 09:32 AM   #1 (permalink)
New Member
 
Join Date: Apr 2012
Model: 9790
PIN: N/A
Carrier: Bell
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Only one side of headset works

Please Login to Remove!

I just received another Bold 9790 to replace my last one in which only the right side of the headset works. I have searched the problem elsewhere and there doesn't seem to be any solution that I could find. Some suggested it is actually a software issue caused by BB messenger. I uninstalled it but it is still the same. Others have suggested reloading the OS.

I have tried three different sets of headphones (the ones that come with the phone) and all have the same problem. If I pull the jack out slightly then both earbuds work fine but they will not hold in that position without wrapping an elastic arond the device. Is this not a hardware fault?

Any feedback would be appreciated.
Offline  
Old 04-27-2012, 10:53 AM   #2 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default Re: Only one side of headset works

It's a hardware fault. I used to experience the same thing on my old 9700. The jack was poorly designed, and four-post plugs (e.g., the kind for stereo headphones with microphones) cannot always make the full connection needed.
__________________
I h8 txtspk.
Offline  
The Following User Says Thank You to dc/dc For This Useful Post:
Cpops (04-27-2012)
Old 04-27-2012, 01:08 PM   #3 (permalink)
New Member
 
Join Date: Apr 2012
Model: 9790
PIN: N/A
Carrier: Bell
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Only one side of headset works

Okay thanks. I was in touch with my carrier and they were not aware of any hardware faults regarding this. You would think if this was a known issue RIM might have taken steps to correct it.
Offline  
Old 04-27-2012, 09:48 PM   #4 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default Re: Only one side of headset works

Quote:
Originally Posted by Cpops View Post
Okay thanks. I was in touch with my carrier and they were not aware of any hardware faults regarding this. You would think if this was a known issue RIM might have taken steps to correct it.
RIM is not a logical organisation unfortunately.
__________________
I h8 txtspk.
Offline  
Old 05-02-2012, 10:25 AM   #5 (permalink)
New Member
 
Join Date: Apr 2012
Model: 9790
PIN: N/A
Carrier: Bell
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Only one side of headset works

Talked to our provider (Bell) and they just said "We will take note of the issue and basically once there are enough complaints/issues, then RIM will take the necessary steps to correct it" Nice. So basically you are SOL is what they are saying.
Offline  
Old 05-02-2012, 02:57 PM   #6 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default Re: Only one side of headset works

Quote:
Originally Posted by Cpops View Post
Talked to our provider (Bell) and they just said "We will take note of the issue and basically once there are enough complaints/issues, then RIM will take the necessary steps to correct it" Nice. So basically you are SOL is what they are saying.
Yep.
__________________
I h8 txtspk.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Only one side of headset works
Thread Thread Starter Forum Replies Last Post
Blackberry HS-655+ Bluetooth Headset Question tinydawg37 Bluetooth Connection 1 06-17-2009 09:47 PM
Bluetooth Headset Reviews barjohn Bluetooth Connection 500 12-06-2007 06:47 AM
Headset Profile for 8700? madcow General Legacy Device Discussion 2 09-12-2006 07:43 AM
Need Opinions on Best Headset BT for someone with glasses... ghstrider Bluetooth Connection 5 05-28-2005 03:41 PM
Is there ANY BT headset that can rival my corded headset? rudyo Bluetooth Connection 6 05-18-2005 07:58 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.