I just received another Bold 9790 to replace my last one in which only the right side of the headset works. I have searched the problem elsewhere and there doesn't seem to be any solution that I could find. Some suggested it is actually a software issue caused by BB messenger. I uninstalled it but it is still the same. Others have suggested reloading the OS.

I have tried three different sets of headphones (the ones that come with the phone) and all have the same problem. If I pull the jack out slightly then both earbuds work fine but they will not hold in that position without wrapping an elastic arond the device. Is this not a hardware fault?

Any feedback would be appreciated.

It's a hardware fault. I used to experience the same thing on my old 9700. The jack was poorly designed, and four-post plugs (e.g., the kind for stereo headphones with microphones) cannot always make the full connection needed.

Okay thanks. I was in touch with my carrier and they were not aware of any hardware faults regarding this. You would think if this was a known issue RIM might have taken steps to correct it.

RIM is not a logical organisation unfortunately.

Talked to our provider (Bell) and they just said "We will take note of the issue and basically once there are enough complaints/issues, then RIM will take the necessary steps to correct it" Nice. So basically you are SOL is what they are saying.

Yep.