BlackBerry Forums Support Community               
Unlock My BlackBerry!

Closed Thread
 
LinkBack Thread Tools
Old 04-29-2012, 02:47 PM   #1 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Address Book problem can't edit or add new contact

Please Login to Remove!

Just recently, sometime in late April, cannot edit or add new contact. No response at all, if I power down & up get message as follows: uncaught exception app net_rim_BB_addressbook_app(252) is not responding: process terminated

Not sure what to do next, did battery pull and restart, plenty of memory 79.6mb on my Storm2 9550.

Any suggestions will be greatly appreciated.
Offline  
Old 04-29-2012, 02:54 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: .85
Carrier: T-Mobile USA
Posts: 13,593
Post Thanks: 14
Thanked 488 Times in 476 Posts
Default Re: Address Book problem can't edit or add new contact

Turning the power off and then on -- if that is what you did -- doesn't usually fix things. You need to try a hard reset, which is a battery pull, with the power on, for at least 30 seconds. If you didn't do that, try it. And if you did try it, do it again a wait a good minute.

If the hard reset did not fix the problem, then my advice is to use Desktop Manager to selectively clear the address book database and then restore from a recent backup or re-sync. If you don't have a backup or haven't been sync'ing with something, your contacts are lost.
Posted via BlackBerryForums.com Mobile
Offline  
Old 04-29-2012, 02:55 PM   #3 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: 9810
OS: 7.0 -2404
PIN: No Pin just a Tack
Carrier: at&t
Posts: 7,712
Post Thanks: 23
Thanked 518 Times in 514 Posts
Default Re: Address Book problem can't edit or add new contact

You have multiple posts with problems that seem to be APP related. It might be good to delete all their party apps and see it this clears. Did you add one just befor this started
?
__________________
If someone helps, tell them by clicking the Thanks button.!! î

9810 BES
9700 BIS
Offline  
Old 04-29-2012, 08:19 PM   #4 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: Z10
OS: 1.273
Carrier: AT&T US
Posts: 13,617
Post Thanks: 131
Thanked 270 Times in 245 Posts
Default Re: Address Book problem can't edit or add new contact

This probably has to do with the instant messenger updates.
__________________
I h8 txtspk.
Offline  
Old 04-29-2012, 08:27 PM   #5 (permalink)
Androidinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 19,888
Post Thanks: 46
Thanked 756 Times in 722 Posts
Default Re: Address Book problem can't edit or add new contact

Sounds to me like a corrupt address book or corrupt entry, Maybe this will help:

Uncaught exception: Anyone seen this message? Any ... - BlackBerry Support Community Forums
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 05-01-2012, 09:52 AM   #6 (permalink)
New Member
 
Join Date: Nov 2009
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 7
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Address Book problem can't edit or add new contact

appreciate replies, I deleted all April upgrades: windows live messenger, facebook, BBM and appworld. Contacts worked fine, so I reloaded upgrades and Contacts still working fine. It appeared Contacts problem was releated to appworld upgrade since after deletiong that's when they started working correctly again. Anyway, keeping fingers crossed that problem has been solved.
Offline  
Old 05-01-2012, 10:46 AM   #7 (permalink)
New Member
 
Join Date: May 2012
Model: 9500
PIN: N/A
Carrier: vip
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Address Book problem can't edit or add new contact

Quote:
Originally Posted by joemhhi View Post
Just recently, sometime in late April, cannot edit or add new contact. No response at all, if I power down & up get message as follows: uncaught exception app net_rim_BB_addressbook_app(252) is not responding: process terminated

Not sure what to do next, did battery pull and restart, plenty of memory 79.6mb on my Storm2 9550.

Any suggestions will be greatly appreciated.
Delete Windows messenger App !!!
Offline  
Old 05-01-2012, 08:30 PM   #8 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: Z10
OS: 1.273
Carrier: AT&T US
Posts: 13,617
Post Thanks: 131
Thanked 270 Times in 245 Posts
Default Re: Address Book problem can't edit or add new contact

Quote:
Originally Posted by nenadova View Post
Delete Windows messenger App !!!
Thanks for the re-statement Captain Obvious.
__________________
I h8 txtspk.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Address Book problem can't edit or add new contact
Thread Thread Starter Forum Replies Last Post
Adding contact to address book TylerBoneZJoneZ General 9500 Series Discussion - Storm 1 10-22-2010 12:06 AM
Wireless Sync problem with Address Book only gbaker123 RIM Software 3 11-27-2007 10:04 PM
Can Pearl do this when adding a new contact to Address Book? ycomp General 8100 Series Discussion - Pearl 12 11-08-2007 04:11 PM
Having trouble synchronizing contacts between Pearl and Outlook dfarrales General 8100 Series Discussion - Pearl 7 04-09-2007 01:03 AM
Problem with address book synchronisation BES-Groupwise FrankVanDamme BES Admin Corner 9 09-28-2006 09:51 PM





Copyright © 2004-2013 BlackBerryFAQ.com, BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of Research In Motion Limited.