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Old 05-21-2012, 12:10 PM   #1 (permalink)
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Default Broken keys can't enter password to access texts

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Hi all

I know this might get asked a lot but I see varying themes to the problem.

On my 8520 a couple of buttons are no longer working. I rarely use the blackberry but needed it recently.

My password has one of the buttons that is not working / broken so I can't enter it. I've tried drying out the phone etc to see if was wet but no joy and have resigned myself that the keypad needs replacing.

However there are a few vital texts that I need to obtain held on the phone so I'm asking

1) Is there anywhere on desktop manager that I can change the password. I can log in on my PC but can't seem to find a way?

2) Is there a pain free way to obtain text messages held on the blackberry?

3) Any other suggestion that I can get into my phone or access the texts quickly?

Many Thanks
Old 05-21-2012, 09:40 PM   #2 (permalink)
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Default Re: Broken keys can't enter password to access texts

About the only thing I can suggest is doing a full backup. This will capture your data. It may not collect the text messages but should. Use an IPD file reader available on the internet to verify they are there. You may be able to read them there.

As for the keys, nothing can be done unless you can get the key to work. I had a broken key and was able to push it with a pin to get the password in. Once in i changed it. The only other thing is to do a wipe after a backup and you can enter a new password.
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