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Old 05-22-2012, 12:25 AM   #1 (permalink)
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Default Mail pass

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my BB stopped getting/sending emails and asked me to verify my pass, tried to follow all instruction but nothing works so far.
I cannot create "Blackberry Internet Service acc" on my comp or BB9780;
in my mail box : User account is in INVALID mode.

My provider is O2 UK
Please HELP !!

Last edited by kjaniec : 05-22-2012 at 12:45 AM.
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Old 05-22-2012, 04:45 AM   #2 (permalink)
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Default Re: Mail pass

What's a "mail pass"?
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Old 05-22-2012, 05:26 AM   #3 (permalink)
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Default Re: Mail pass

It's something used on a comp apparently.

kjaniec, do you have a BlackBerry Data Plan or add-on on your account?
You Must have a BlackBerry Data Plan to set up e-mail
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Old 05-22-2012, 10:42 AM   #4 (permalink)
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Default Re: Mail pass

I think the OP means password.
Quote:
asked me to verify my pass
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Old 05-23-2012, 09:08 PM   #5 (permalink)
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Default Re: Mail pass

KB03868-"Transaction Error: User account is in invalid mode" error appears when sending an email message from the BlackBerry smartphone

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Old 05-24-2012, 07:45 PM   #6 (permalink)
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Default Re: Mail pass

Quote:
Originally Posted by kjaniec View Post
my BB stopped getting/sending emails and asked me to verify my pass, tried to follow all instruction but nothing works so far.
I cannot create "Blackberry Internet Service acc" on my comp or BB9780;
in my mail box : User account is in INVALID mode.

My provider is O2 UK
Please HELP !!
You dont create BIS account on either. You need to go to the carriers server site to do anything with email. This is provided you have a blackberry data plan.

BlackBerry Internet Service
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