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Old 05-24-2012, 03:55 PM   #1 (permalink)
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Default trackpad won't work in OS, and it's NOT A HARDWARE FAULT

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Hi all
My Curve 9360... please help if anyone knows anything

the trackpad doesnt work when it's in main menus... so I can't get down to activate any of the icons.

the trackpad does work for going up and down recent numbers in the phone section, so I know it's not a hardware fault.

I have just re-loaded the new OS (7.1) and that hasn't helped.

any ideas gratefully received!
thanks
Harry
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Old 05-24-2012, 03:57 PM   #2 (permalink)
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Default Re: trackpad won't work in OS, and it's NOT A HARDWARE FAULT

Have you tried a battery pull? With the device on, remove the battery for 30-60 seconds, put it back in and let the device reboot. Might have to do it a couple of times if it doesn't work the first time.

Has the device been around any moisture?
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Old 05-24-2012, 08:38 PM   #3 (permalink)
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Default Re: trackpad won't work in OS, and it's NOT A HARDWARE FAULT

Load any third party Apps?
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Old 05-25-2012, 02:37 AM   #4 (permalink)
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Default Re: trackpad won't work in OS, and it's NOT A HARDWARE FAULT

thanks you both
no 3rd party apps
but yes-- I did get coffee on it a day ago... but I assumed that wasn't the cause, because the pad works fine physically when inside an application, ie inside the phone-area
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Old 05-25-2012, 02:44 AM   #5 (permalink)
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Default Re: trackpad won't work in OS, and it's NOT A HARDWARE FAULT

it's working now! !

it just started again this morning?? great...
I don't know if it was related to the OS update, or time, or de-moisturing, or what? or Act of God..#

anyway, thanks guys
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Old 05-25-2012, 11:01 AM   #6 (permalink)
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Default Re: trackpad won't work in OS, and it's NOT A HARDWARE FAULT

If you spilled coffee on it and did not dry it properly (see our FAQ) then you will probably continue to have random problems such as this. Moisture of any kind doesn't mix with electronics. And you do have a hardware problem.

My advice is to replace the phone before it dies.
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