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Old 05-27-2012, 03:28 PM   #1 (permalink)
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Default Figuring out which OS to reinstall on my Pearl

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My Pearl has been frequently crashing. I deleted the log file but it hasn't helped. So is it worth reinstalling the device software?

I found some tutorials on how to do this, and they all start with saying that I need to locate the software for my device. I can see the list here: BlackBerry - BlackBerry Desktop and Device Software Download Sites

But I don't know which carrier my Pearl originated on. There are no carrier logos and I bought it second hand.

Should I use any carriers software?
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Old 05-27-2012, 04:02 PM   #2 (permalink)
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Default Re: Figuring out which OS to reinstall on my Pearl

As your profile doesn't indicate which Pearl you have (as 8820 is not a Pearl).

Pearl 8100: General 8100 Series Discussion - Pearl - BlackBerry Forums Support Community
Pearl Flip 8200: General 8200 Series Discussion - Pearl Flip - BlackBerry Forums Support Community
Pearl Pearl 2: General 9100 Series Discussion - Pearl2 - BlackBerry Forums Support Community

See the top of the forum for the recent operating system and step-by-step instructions on how to download and install. You do not need to download any specific carrier's os as long as it is compatible with your device and service network.

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Old 05-27-2012, 07:33 PM   #3 (permalink)
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Default Re: Figuring out which OS to reinstall on my Pearl

You can use any OS for your specific device. For example, you cannot install an OS for an 8120 on an 8100.
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Old 05-28-2012, 11:32 AM   #4 (permalink)
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Default Re: Figuring out which OS to reinstall on my Pearl

Thanks. Mine is a 9105. I therefore followed the instructions given here: Latest OS: 9100/9105 6.0.0.3050/6.0.0.706 (Multilangauge)

However, it doesn't seem that the loader.exe gave me the option to wipe the handset and reinstall. It just asked me which apps I wanted to update/delete. If there a "how to" which says how to totally wipe the handset and reinstall the device software?
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Old 05-28-2012, 12:02 PM   #5 (permalink)
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Default Re: Figuring out which OS to reinstall on my Pearl

See the FAQ for how to wipe using JL_cmdr.

Why do you need to wipe it?

You might have the latest version for your device.
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Old 05-28-2012, 12:17 PM   #6 (permalink)
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Default Re: Figuring out which OS to reinstall on my Pearl

Quote:
Originally Posted by Dubdub View Post
See the FAQ for how to wipe using JL_cmdr.

Why do you need to wipe it?

You might have the latest version for your device.
It keeps on crashing and needs to be rebooted or I have to wait 60 seconds for it to response. If you have any other suggestions for what to try before I wipe it I'd be very glad to hear.

I cleared the log file. I will try disabling the RAM optimiser.
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