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Old 05-28-2012, 12:57 PM   #1 (permalink)
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Default Cannot access text messages folder

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Hi, I have a wind phone (blackberry bold 9780) but am using rogers as my service provider...I have been using this combination of phone and service for a week now without any problems...today around noon I could not access my text messages folder anymore...when trying to access this folder I recieved an error message as follows: uncaught exception: String index out of range: 31. I do not know what this is...both rogers and wind mobile tech support cannot seem to fix this problem...I have done a hard reset many times and confirmed that my software platform and versions are all correct. How do I fix this problem?
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Old 05-28-2012, 01:02 PM   #2 (permalink)
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Default Re: Cannot access text messages folder

See KB27928-"Uncaught Exception: String index out of range: 31" is displayed when launching the Text Messages application

Looks like your best bet is to upgrade the OS. See Latest OS: 9780 6.0.0.3049/6.0.0.706 (Multilanguages)
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Old 06-06-2012, 08:44 AM   #3 (permalink)
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Default Re: Cannot access text messages folder

Hi,
I have Blackberry bold 9780. Recently, i am unable to access Address book. Everytime i open my contacts, the phone hangs and the message comes as below : "Uncaught exception application net_rim_bb_addressbook_app(1334) is not responding: process terminated".
I do not have windows Messenger or Yahoo messenger installed. So i dont know why i am facing this problem. Plz help what should i do?
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Old 06-06-2012, 09:55 AM   #4 (permalink)
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Default Re: Cannot access text messages folder

Quote:
Originally Posted by rashisethia View Post
Hi,
I have Blackberry bold 9780. Recently, i am unable to access Address book. Everytime i open my contacts, the phone hangs and the message comes as below : "Uncaught exception application net_rim_bb_addressbook_app(1334) is not responding: process terminated".
I do not have windows Messenger or Yahoo messenger installed. So i dont know why i am facing this problem. Plz help what should i do?
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