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Old 05-30-2012, 02:18 AM   #1 (permalink)
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Default Conversation thread broken Outlook 2010

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Emails which are replied from Blackberry are creating a new thread instead of grouping in the existing conversation in Outlook.
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Old 06-02-2012, 01:52 PM   #2 (permalink)
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Default Re: Conversation thread broken Outlook 2010

I can find nothing that would cause this. My only thought is to look at the email header and try to see if you can see why the chain is being dropped. Make sure the user is doing a reply to the original. Try an experiment with various size emails and see if that has a problem.
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