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Old 06-03-2012, 11:04 PM   #1 (permalink)
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Default Blackberry update stuck and wont continue

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Hey guys, I just started updating my blackberry earlier today, and it got stuck on a certain point and has been like this for over an hour. Its at the part where it says Backing up Data.
Database: SMS Messages (48 of 82 items)

Im not sure if I should unplug the usb in fear of ruining the phone.

Any help would be appreciated.
Old 06-09-2012, 05:37 PM   #2 (permalink)
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Default Re: Blackberry update stuck and wont continue

You did not detail how or what your using to do the update and backup. I always download the new OS and any other updates to a PC and using Desktop Manager do the updates. doing so OFF LINE. Not sure but it does look like the text has some problems and I may be wise to do a backup without doing the update. If that does not work then something is corrupted in the DB. At this point you can wait or pull the plug. As I said you did not give any details. If the BB does work after then do as above. If not you need to check in the FAQ section at the top of the Forum for details on reloading OS.
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