BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-03-2012, 11:04 PM   #1 (permalink)
New Member
 
Join Date: Jun 2012
Model: 9900B
PIN: N/A
Carrier: MTS
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry update stuck and wont continue

Please Login to Remove!

Hey guys, I just started updating my blackberry earlier today, and it got stuck on a certain point and has been like this for over an hour. Its at the part where it says Backing up Data.
Database: SMS Messages (48 of 82 items)

Im not sure if I should unplug the usb in fear of ruining the phone.

Any help would be appreciated.
Offline  
Old 06-09-2012, 05:37 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,337
Post Thanks: 43
Thanked 588 Times in 581 Posts
Default Re: Blackberry update stuck and wont continue

You did not detail how or what your using to do the update and backup. I always download the new OS and any other updates to a PC and using Desktop Manager do the updates. doing so OFF LINE. Not sure but it does look like the text has some problems and I may be wise to do a backup without doing the update. If that does not work then something is corrupted in the DB. At this point you can wait or pull the plug. As I said you did not give any details. If the BB does work after then do as above. If not you need to check in the FAQ section at the top of the Forum for details on reloading OS.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.