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Old 06-17-2012, 02:49 AM   #1 (permalink)
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Default Connected to WiFi, can't use it

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Hi everyone,

I have my BlackBerry Curve 8520 connected to my WiFi network.

When I go to "Manage Connections" Mobile Network is checked and it has a green checkmark next to it. WiFi is also checked but it shows a white "-".
Also, the WiFi mark on the homescreen is gray.

Even my browser settings are set to "Hotspot", yet I cannot use anything. Browser doesn't work, Twitter doesn't work, WhatsApp doesn't work...

Any help?

Thanks,
Bitterlemon
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Old 06-17-2012, 08:29 AM   #2 (permalink)
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Default Re: Connected to WiFi, can't use it

Do you have a BlackBerry Data Plan on your account?
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Old 06-17-2012, 11:59 AM   #3 (permalink)
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Default Re: Connected to WiFi, can't use it

It could help to know your carrier because most block the service books for WiFi and prevent it's use without the correct plan. Chances are as NJBlackBerry asked about the BB data plan, you dont have one.
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Old 06-17-2012, 12:20 PM   #4 (permalink)
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Default Re: Connected to WiFi, can't use it

Nevermind, I figured it out. I have to put my data transfer thing on and then I can use it (free of charge).

And no, I do not have the BB Data Plan.

Thanks nevertheless

- Bitterlemon
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Old 06-17-2012, 01:45 PM   #5 (permalink)
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Default Re: Connected to WiFi, can't use it

thanks for the technical explaination of your findings. Right now I'm looking for my data transfer thing.
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Old 06-18-2012, 09:06 AM   #6 (permalink)
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Unhappy Re: Connected to WiFi, can't use it

I have a Blackberry 8520 and three days ago it stopped connecting to the internet returning "unknown host" message. I contacted o2 who are my carrier and they have advised there is no problem with my data plan and as far as they can tell all my services are fully functional .. however they did advise of a BB outage over the past weekend. Does anyone have any idea as to whether the outage has been fully restored or what the problem could be with my BB ?
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Old 06-18-2012, 09:16 PM   #7 (permalink)
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Default Re: Connected to WiFi, can't use it

The forum has a section for outages you can check but I would pull the battery to reload the OS on the phone and it will re-register with the cell network.
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