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-   -   phone won't charge, battery symbol with red cross (http://www.blackberryforums.com/blackberry-help/260124-phone-wont-charge-battery-symbol-red-cross.html)

cazzawee 06-20-2012 01:27 PM

phone won't charge, battery symbol with red cross
 
so today I bought a Blackberry Torch 9800. when I plug it in to charge, the normal battery symbol with the lightening bolt through it appears, but disappears 10 seconds later and an empty battery with a red cross through it appears. This is a BRAND NEW PHONE, never once been turned on, and it is refusing to charge. What the hell is wrong with it and is there any way to fix it without having to go back to the shop?

NJBlackBerry 06-20-2012 01:31 PM

Re: phone won't charge, battery symbol with red cross
 
Try to charge it for a few hours and see if the battery takes the charge.

If it doesn't work, take it back.

cazzawee 06-20-2012 01:41 PM

Re: phone won't charge, battery symbol with red cross
 
it's already been plugged in for hours. I've seen people say that the sign means that the phone isn't even recognizing that there's a battery in it. I'm so pissed off that they'd sell a faulty phone/battery, especially one that costs so much money.

NJBlackBerry 06-20-2012 01:48 PM

Re: phone won't charge, battery symbol with red cross
 
Then you should immediately take it back.

Dubdub 06-20-2012 01:56 PM

Re: phone won't charge, battery symbol with red cross
 
Damaged battery or a bad charging circuit. Take NJ's advice and return it.

Fault the seller, not the manufacturer. The 9800 is an "old" device so somehow, I doubt the "brand new" selling point.

cazzawee 06-20-2012 03:17 PM

Re: phone won't charge, battery symbol with red cross
 
my mistake, it's the 9810. so yes it is brand new, never before used.

NJBlackBerry 06-20-2012 03:35 PM

Re: phone won't charge, battery symbol with red cross
 
Then it is DOA - please return it...

Moonks 06-20-2012 03:36 PM

Re: phone won't charge, battery symbol with red cross
 
The battery with an X normally shows that there is a faulty ic so if u stl hv the gurantee take it bek
Posted via BlackBerryForums.com Mobile

NJBlackBerry 06-20-2012 03:49 PM

Re: phone won't charge, battery symbol with red cross
 
Wow.

Aare 09-18-2012 01:28 AM

Re: phone won't charge, battery symbol with red cross
 
My blackberry tour jst show charging sign for like 30 seconds then disappears.It won't charge.And will drain the battery
Posted via BlackBerryForums.com Mobile

hanno 09-18-2012 03:04 PM

Re: phone won't charge, battery symbol with red cross
 
i did that once phone fell and opened back bat not fully conected closed it prop then all worked

dc/dc 09-18-2012 03:50 PM

Re: phone won't charge, battery symbol with red cross
 
Quote:

Originally Posted by Aare (Post 1787886)
My blackberry tour jst show charging sign for like 30 seconds then disappears.It won't charge.And will drain the battery
Posted via BlackBerryForums.com Mobile

Why did you bump this old thread?


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