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Old 06-20-2012, 01:27 PM   #1 (permalink)
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Angry phone won't charge, battery symbol with red cross

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so today I bought a Blackberry Torch 9800. when I plug it in to charge, the normal battery symbol with the lightening bolt through it appears, but disappears 10 seconds later and an empty battery with a red cross through it appears. This is a BRAND NEW PHONE, never once been turned on, and it is refusing to charge. What the hell is wrong with it and is there any way to fix it without having to go back to the shop?
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Old 06-20-2012, 01:31 PM   #2 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

Try to charge it for a few hours and see if the battery takes the charge.

If it doesn't work, take it back.
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Old 06-20-2012, 01:41 PM   #3 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

it's already been plugged in for hours. I've seen people say that the sign means that the phone isn't even recognizing that there's a battery in it. I'm so pissed off that they'd sell a faulty phone/battery, especially one that costs so much money.
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Old 06-20-2012, 01:48 PM   #4 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

Then you should immediately take it back.
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Old 06-20-2012, 01:56 PM   #5 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

Damaged battery or a bad charging circuit. Take NJ's advice and return it.

Fault the seller, not the manufacturer. The 9800 is an "old" device so somehow, I doubt the "brand new" selling point.
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Old 06-20-2012, 03:17 PM   #6 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

my mistake, it's the 9810. so yes it is brand new, never before used.
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Old 06-20-2012, 03:35 PM   #7 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

Then it is DOA - please return it...
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Old 06-20-2012, 03:36 PM   #8 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

The battery with an X normally shows that there is a faulty ic so if u stl hv the gurantee take it bek
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Old 06-20-2012, 03:49 PM   #9 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

Wow.
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Old 09-18-2012, 01:28 AM   #10 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

My blackberry tour jst show charging sign for like 30 seconds then disappears.It won't charge.And will drain the battery
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Old 09-18-2012, 03:04 PM   #11 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

i did that once phone fell and opened back bat not fully conected closed it prop then all worked
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Old 09-18-2012, 03:50 PM   #12 (permalink)
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Default Re: phone won't charge, battery symbol with red cross

Quote:
Originally Posted by Aare View Post
My blackberry tour jst show charging sign for like 30 seconds then disappears.It won't charge.And will drain the battery
Posted via BlackBerryForums.com Mobile
Why did you bump this old thread?
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