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Old 06-23-2012, 12:34 PM   #1 (permalink)
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Default HELP-NEW 8520-cannot set up id,via app or computer

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hi, im a total numpty when it comes to this , so ive come on here for some help ! my sons brought a brand new 8520. cant get it up and running as i cant even get the id set up. been on the blackberry website followed instructions to do it via the app and error message comes up saying:- having trouble connecting the blackberry, then another message saying a identity update is needed would u like to install it no, i say yes, it says failed try later ! So tried going in via computer & conecting USB, but says not available with this device (or something of the sort) any help to make my 11 year old a happy bunny would be great !!!!
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Old 06-23-2012, 12:54 PM   #2 (permalink)
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Default Re: HELP-NEW 8520-cannot set up id,via app or computer

You purchased the device new, and have a BlackBerry Data Plan?


Are you having trouble setting the device up for first use?
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Old 06-23-2012, 01:03 PM   #3 (permalink)
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Default Re: HELP-NEW 8520-cannot set up id,via app or computer

hmmm blackberry data plan ??? whats that ???? could be my problem !!!
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Old 06-23-2012, 01:08 PM   #4 (permalink)
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Default Re: HELP-NEW 8520-cannot set up id,via app or computer

What do I need a Data Plan for? - BlackBerryFAQ


This may help
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Old 06-23-2012, 02:27 PM   #5 (permalink)
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Default Re: HELP-NEW 8520-cannot set up id,via app or computer

Just call Voda and ask for a BB Plan for your 8520.
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