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Old 06-24-2012, 02:28 AM   #1 (permalink)
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Default my tour keeps re booting

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Pls!Someone help my 9630 sprint keeps re bootinhg when ever am moving around but doesn't when am at home.
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Old 06-24-2012, 07:04 AM   #2 (permalink)
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Default Re: my tour keeps re booting

So, if you are moving the BlackBerry around at home it doesn't reboot on its own? Is it the movement, or the location? What is different between when it starts rebooting and when it is ok?
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Old 06-26-2012, 06:51 PM   #3 (permalink)
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Default Re: my tour keeps re booting

Is d movement.when am on d move mostly it just keeps rebooting but when am home s stable.pls I really need ur help cos I bought dis phone new nd really love my bb.Thanks!
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Old 06-26-2012, 06:53 PM   #4 (permalink)
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Default Re: my tour keeps re booting

Pls I will say locations!cos when am moving around my house it doesn't reboot.thanks!
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Old 06-27-2012, 07:05 AM   #5 (permalink)
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Default Re: my tour keeps re booting

That tells you the BlackBerry can operate without rebooting on its own. So, what is the difference? Is it a setting that is different when the rebooting starts happening? Is it an app that you are running, or certain apps running at the same time? Look at what you do when you are away from home that you aren't doing while you are home.

Also, I was thinking it might be a hardware issue such as a loose battery, or damaged or corroded contacts, i.e. some anomaly that would be aggravated when the device is moved or jostled. Or, maybe a bad microSD card. It still could be that, so look for differences along those lines. Is there some type of movement or orientation that causes it? If you are using a microSD card, remove it and test.

Once you narrow down the conditions that are causing it, you can focus in on the actual cause. Or, if you want, reload the OS but hold off reloading your apps and test with the stock system. If you still have the problem with the stock OS and nothing else, and no memory card, then that points to a problem with the device, or perhaps with the battery.
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