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Old 06-26-2012, 09:12 AM   #1 (permalink)
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I purchased a resale on Kijiji of a Torch 9810 in March. I had problems with it at first and talking to my cell provider was told that the IT policy needed to be removed as the phone was a company phone. They sent me the instructions on how to remove the policy. Things have been working fine until now: When I call/receive a call I have to press speaker to hear the other person.

Also, for the past week my phone has gone black screen and nothing will show up on screen. I have removed the battery several times. It seems to be intermittent on/off now. Any help would be much appreciated.
Old 06-26-2012, 09:18 AM   #2 (permalink)
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Default Re: Hanset will not work

Was it dropped or did it get wet?
Old 06-26-2012, 09:30 AM   #3 (permalink)
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Default Re: Hanset will not work

No... was wondering if the battery is at the end of its life. I did a lot of texting so did not receive any phone calls until the first one and this problem.

Last edited by Sharonp : 06-26-2012 at 09:33 AM.
Old 06-27-2012, 10:03 PM   #4 (permalink)
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Default Re: Hanset will not work

If you let the battery die multiple times it could be bad and even though the charge shows 100% it will drop quick. LI type batterys must be kept above 20/25% to last.

Having said that, I do not think the battery is causing the speaker issue. If you loaded any apps one may be not playing nice with the phone. If you do not have any real important things on the phone it may be wise to completly wipe the phone and reload the OS. I would also replace the battery but make sure it's a blackberry OEM battery not a knock off.

Use desktop Manager to do a backup and reload the OS. Go tot he top of thios forum into the FAQ section for details on reloading the OS.
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