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Old 06-28-2012, 11:07 AM   #1 (permalink)
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Default Emails deleted every night, but memory ok

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Hi everyone,

I have a problem with my emails on my blackberry.

A few days ago, I deleted a gmail account and replaced it with another gmail account that i just created.

Everything was working well with the old account, but with the new one, every night my email inbox and outbox are emptied on the blackberry (not on Gmail).

At first, I thought the Bberry was out of space, but actually there's plenty (plus only the emails are deleted, not the calls and not the texts). Then, I thought there was a problem with the IMAP settings but the bberry is set up to keep 6 months of emails and Gmail is set up so the size of the imap folders is not limited.

Any ideas of where could the problem come from?

Here is what i tried but didn't solve anything:
- I deleted are set-up again the email account
- I had the service books resent to the blackberry
- I switch off and on the IMAP on Gmail (pop is off)

The Berry OS is up to date and I don't have any software (Outlook, etc.) that has access to my Gmail account.

Many thanks in advance for your help,

Nono

Last edited by Arnaud99 : 06-28-2012 at 11:10 AM.
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Old 06-28-2012, 05:22 PM   #2 (permalink)
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Default Re: Emails deleted every night, but memory ok

Hi Everybody

I have the same problem on 9360, OS 7.0. I have checked the option : number of days but this option is set to : "Always".

I will try to set this option to 180 days.

If somebody knows how to solve this problème, please help us !

Thank you for your help

Vincent
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Old 06-28-2012, 07:32 PM   #3 (permalink)
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Default Re: Emails deleted every night, but memory ok

Some of these links have information on various on deleting email both auto and manual.
also if you are on a corporate BES it may have some restrictions on retention of email.



KB05133-Email reconciliation features for the BlackBerry Internet Service



KB12283-How to leave or remove copies of email messages on the messaging server



KB28753-Deleting email from the BlackBerry smartphone for an integrated Gmail address results in the message not being removed from the Gmail.com inbox and eventually is downloaded again as a new message
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Last edited by tsac : 06-28-2012 at 07:35 PM.
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Old 06-29-2012, 02:05 AM   #4 (permalink)
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Default Re: Emails deleted every night, but memory ok

Hi Tsac,

Thank you for your message unfortunately, it didn't help: The synchronisation (email, contacts, calendar) works well.

I feel like the problem is due to the fact that my Bberry still thinks I'm using the old Gmail address. The reason why I think that is because my inbox is still full with the emails of the old address which is weird as it was IMAP already and that Gmail account doesnt exist anymore!

If any one has a suggestion!
Thanks,

Nono
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Old 06-29-2012, 08:47 PM   #5 (permalink)
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Default Re: Emails deleted every night, but memory ok

To get an email on the blackberry if your using BIS service the email should have been registered on the server. Log into the Carriers BIS service and make sure the old emails are no longer registered and only the new one is shown.

Vodafone BIS server.


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Last edited by tsac : 06-29-2012 at 08:48 PM.
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Old 07-02-2012, 02:55 AM   #6 (permalink)
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Default Re: Emails deleted every night, but memory ok

Yes thank you, that's the link I always used before to set up my different accounts.

Anyways, I don't know why nore how but everything came back on Friday without me changing anything...

Maybe there was something wrong with the server.

Thanks again for your help,

Arnaud
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