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Old 06-30-2012, 12:17 PM   #1 (permalink)
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Default BB 9300 Button Issue

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Hi,

My daughter brought me her 9300 this morning saying her Whatsapp was not sending anymore.

I noticed there was an update to whatsapp in the BB app store so I downloaded it and install.

The phone then said it needed a reboot.

After reboot phone seems to work and the q'd wahtsapp messages have been sent but for some reason the middle button/trackpad will not work at all neither up/down/left/right or select.

I have rebooted many times and also tried removing battery.

Any advice would be most helpfull.

Many thanks for you time and advice.
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Old 06-30-2012, 01:40 PM   #2 (permalink)
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Default Re: BB 9300 Button Issue

Did the BB get wet? That is a typical indicator of water damage.

Can you delete the app you loaded and see if that fixes it?
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Old 06-30-2012, 02:35 PM   #3 (permalink)
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Default Re: BB 9300 Button Issue

Many thanks for the advice.

Daughter said no to getting BB wet

As I could not navigate without the trackpad I hooked it up to my PC and uninstalled the Whatsapp from there. did a reboot still no button.

Took out battery 4 times and button started working.

Reinstalled Whatsapp button stopped working.

Took out battery 5 times button working and whatsapp working.

Very puzzled but daughter happy for the time being.

Again many thanks
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Old 06-30-2012, 03:47 PM   #4 (permalink)
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Default Re: BB 9300 Button Issue

Could be an intermittant issue, either physical or moisture.

Just a little moisture can cause weird button and keypad behavior. Sweaty pocket, very humid shower room, and that sort of exposure to damp conditions has been reported to cause such issues here and there over the years. Just FYI.
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