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-   -   Can't attach documents to emails (http://www.blackberryforums.com/blackberry-help/260362-cant-attach-documents-emails.html)

XamiDami 07-04-2012 11:14 PM

Can't attach documents to emails
 
Hi.

I can't seem to attach any documents when I'm sending an email via the email application on my Torch 9800. I have 1 gmail and 2 live accounts on my phone. When I click the attach option, I'm only allowed to attach a Picture, Certificate or a Contact.

I also browsed the phone directory, highlighted the file & selected the 'send' option in the menu. The only 2 options I have are to send to a BBM Contact or via Bluetooth.

Anyway, I'm running OS 6.6.0.600 (Bundle 2467.) I'm in Jamaica and my network provider is Digicel.

tsac 07-06-2012 07:06 PM

Re: Can't attach documents to emails
 
Unless your on a corporate server and have restrictions the menu should allow attachment of files.

BES or BIS?

XamiDami 07-06-2012 11:32 PM

Re: Can't attach documents to emails
 
@ Tsac.

I use BIS. Anyway, for persons reading this that have the same issue, I have found the fix. Wiping your OS, like I did, will fix nothing because your account on your provider's BIS server will remain the same. In my case, it was Digicel, Jamaica.

All you need to do is to contact your BIS (mobile phone company) provider, have them delete the existing BIS account and create new one for you. They will likely give you a new username and password. Once that is done & you setup your email again via the email setup application, you can attach anything you like.

tsac 07-07-2012 01:35 PM

Re: Can't attach documents to emails
 
Interesting that the restriction seemed to be the BIS server setup. Nothing I have read indicates it's more than a menu pick so if this is the fix great.

Thanks for the info.


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