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Old 07-10-2012, 04:04 AM   #1 (permalink)
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Hi everyone,

My BB 9700 is giving me this issue, it will swtich off on its own.
what can i do please?
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Old 07-10-2012, 02:59 PM   #2 (permalink)
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Default Re: BB 9700 switching off

Have you tried a software upgrade or just re-installing the software if you have the latest version already?
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Old 07-10-2012, 03:31 PM   #3 (permalink)
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Default Re: BB 9700 switching off

Does it shut off and stay off? Or does it reboot? Is there any consistency to what you are doing or whatever when it happens?

It could be a power issue (maybe battery), some hardware issue, or software. It will be a process of elimination to identify the cause, and hopefully the solution.
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Old 07-12-2012, 05:47 AM   #4 (permalink)
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Default Re: BB 9700 switching off

The phone came with OS version 5 and I upgraded to 6 not quite long, when if goes off it reboots again.
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Old 07-12-2012, 07:42 AM   #5 (permalink)
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Default Re: BB 9700 switching off

I would try reinstalling the OS. Also, unless there is something about OS 6 that you really like, I would go back to OS 5.
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