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-   -   DESPERATE HELP! Insurance have my phone, can i transfer everything to the new one? (http://www.blackberryforums.com/blackberry-help/260571-desperate-help-insurance-have-my-phone-can-i-transfer-everything-new-one.html)

GabriH 07-17-2012 08:20 PM

DESPERATE HELP! Insurance have my phone, can i transfer everything to the new one?
 
Hi everyone! im in a panic! i spilt acetone on my blackberry at work and had to send to my insurance company.. i have tracked the phone and as of today it says 'beyond economical repair' so they will be sending me a new one.. i did a back up on my desktop software just a few days before this happened.. But when i've looked into my desktop manager tonight it seems to ask for the old phone..

So.. will i be able to transfer my old data from the phone i no longer have to the new one they send me?! as they wont be sending me my old one back! i really need the stuff thats backed up and im really starting to panic now!!

please help everyone :cry:

daphne 07-17-2012 08:25 PM

Re: DESPERATE HELP! Insurance have my phone, can i transfer everything to the new one
 
Yes, if you have a back up you can use the switch device wizard in Desktop Manager and restore all the data from the back up to the new device.

GabriH 07-17-2012 08:27 PM

Re: DESPERATE HELP! Insurance have my phone, can i transfer everything to the new one
 
But will it not ask for my old blackberry (the one with the insurance company) to be connected? xx

Motorcycle Mama 07-17-2012 08:50 PM

Re: DESPERATE HELP! Insurance have my phone, can i transfer everything to the new one
 
Use the Restore function and you will be fine.

GabriH 07-19-2012 04:14 PM

Re: DESPERATE HELP! Insurance have my phone, can i transfer everything to the new one
 
Thanks guys!


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