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Old 07-22-2012, 01:54 PM   #1 (permalink)
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Default need help with bold 9900

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hi everyone
i have a problem with my bold 9900
my phone tries to boot but when its at like 60 or 70 % i get a white screen
if anyone knows how to fix this please help

thnx in advance
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Old 07-22-2012, 02:30 PM   #2 (permalink)
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Default Re: need help with bold 9900

Did you drop the device or get it wet?
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Old 07-22-2012, 02:56 PM   #3 (permalink)
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Default Re: need help with bold 9900

If it is a solid white screen with no error message, not good.

If there is an error message, there is hope.

Which is it? If there is an error message, what is it?
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Old 07-22-2012, 04:35 PM   #4 (permalink)
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Default Re: need help with bold 9900

no nothing happened just out of nothing it did that

and no error msg just white

i already tried wiping it with the tools and with cmd
but i simply cannot connect pfff,i feel like trowing it out the window
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Old 07-22-2012, 04:43 PM   #5 (permalink)
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Default Re: need help with bold 9900

Your inability to connect may be part of whatever issue with the device, or could be something else. A typical case is all white screen but everything else seems to be working fine. The device can connect to a computer and the OS reloaded, but reloading the OS doesn't fix it. You could try troubleshooting the computer and make sure you can connect to a properly functioning BlackBerry and that way confirm the connection problem is with the device. But the signs are bad.

Do a search on white screen and see for yourself.
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Old 07-23-2012, 04:00 AM   #6 (permalink)
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Default Re: need help with bold 9900

i've litteraly tried everything i could find of the interweb to connect it but no success
and i know its not my laptop cause everything works fine on other phones :(
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Old 07-23-2012, 05:41 AM   #7 (permalink)
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Default Re: need help with bold 9900

Other phones? What other phones? Unless you have tried other BlackBerrys you can't be sure your problem to connect is not the computer.

But it's probably moot anyway. Even if/when you do connect and reload the OS, you will likely still be right where you are now with a solid white screen.
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Old 07-23-2012, 07:41 AM   #8 (permalink)
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Default Re: need help with bold 9900

yes other blackberrys

and sometimes i do see a connection for like 5 sec and then its gone
but thats only if i hook it up during the loading screen
it detects the phone but after a few seconds gone
and i can guarantee you its not the computer 100% sure of that
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Old 07-23-2012, 04:20 PM   #9 (permalink)
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Default Re: need help with bold 9900

If it were me and the device is under warranty, I would seek a replacement.

If not under warranty, I would buy another BlackBerry. If you know of a shop you trust that will give you advice, you might talk to them and get and idea of what it might cost to fix, if it can be fixed. Weigh that against the cost of replacing the device and make a decision.
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Last edited by aiharkness : 07-23-2012 at 04:21 PM.
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