BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-28-2012, 12:35 PM   #1 (permalink)
New Member
 
Join Date: Jul 2012
Model: 9700
PIN: N/A
Carrier: Virgin
Posts: 5
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default 9700 connects to internet on its own

Please Login to Remove!

Hi all. I recently bought a bb9700 for the bh. We are new to BB and didn't know anything about them. Basically it was for the keyboard.
We are on PAYG with Virgin.
Problem is, the phone keeps connecting to the internet on its own. I have disabled the Data services, but it still connects. Sometimes half a dozen times a day, sometimes not for a few days.
Help please.
Thanks. Bill.
Offline  
Old 07-28-2012, 12:50 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,337
Post Thanks: 43
Thanked 588 Times in 581 Posts
Default Re: 9700 connects to internet on its own

Connects to the internet? how do you know , what is on the screen?
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 07-28-2012, 12:58 PM   #3 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: 9700 connects to internet on its own

And if you disable data services in the device options, the device cannot use data.
__________________
- Ira
Offline  
Old 07-28-2012, 01:05 PM   #4 (permalink)
New Member
 
Join Date: Jul 2012
Model: 9700
PIN: N/A
Carrier: Virgin
Posts: 5
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: 9700 connects to internet on its own

Hi tsac. Don't know what's on the screen, it's in the wifes handbag.
It shows on the recent calls on the Virgin website. It says "using the internet" , 50p for the first connection then 0.00 for anymore. It's connected five times today so far.
There are no specific times, it all looks random.
I called Virgin, but they couldn't help because i forgot the password. They did say pull the battery, but that was it.
We haven't got any data services with Virgin or BB.
Offline  
Old 07-28-2012, 01:22 PM   #5 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: 9700 connects to internet on its own

A Blackberry is intended to be used with a Blackberry data plan. You may or may not have purchased this option, whether you are aware or not.

The BlackBerry data plan is required to use apps and other services that are specifically BlackBerry.

A Blackberry can also use carrier data if the carrier APN is properly configured in TCP/IP options. This is possible even without the BlackBerry data plan, though only for apps that use the carrier network. And pay-per-use may have been enabled on your account by default.

All that said, if you want to be sure your device does not use data, then disable data services. If not, then it is possible the device may use data even for overhead communications with the network that have nothing to do with your using a data app.
__________________
- Ira

Last edited by aiharkness : 07-28-2012 at 01:24 PM.
Offline  
The Following User Says Thank You to aiharkness For This Useful Post:
billandi (07-28-2012)
Old 07-28-2012, 01:29 PM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,337
Post Thanks: 43
Thanked 588 Times in 581 Posts
Default Re: 9700 connects to internet on its own

As aiharkness said , disable the data services and it cannot connect to the internet. If your use still shows it is connecting and you are being charged then i would talk to a support manager at the carrier. With Data off the only thing it will do is make and receive calls.
Dont hesitate to ask for a manager.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
The Following User Says Thank You to tsac For This Useful Post:
billandi (07-28-2012)
Old 07-28-2012, 01:36 PM   #7 (permalink)
New Member
 
Join Date: Jul 2012
Model: 9700
PIN: N/A
Carrier: Virgin
Posts: 5
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Re: 9700 connects to internet on its own

Thanks both.
Something to work on.
Best regards. Bill.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: 9700 connects to internet on its own
Thread Thread Starter Forum Replies Last Post
No Internet or BIS working on Bold 9700 tiffanymela General 9000 Series Discussion - Bold 3 06-29-2011 11:37 AM
Tons of "internet access" data charges while abroad frustratedwithtmo General BlackBerry Discussion 10 05-30-2011 08:57 PM
9700 + OS6.0.0.344 - NO BIS internet workaround nobody7290 BES Admin Corner 15 11-16-2010 05:02 AM
Trouble with the internet (keeps loading with white screen) on BB 9700 mbr-1992 General BlackBerry Discussion 1 11-05-2010 06:51 PM
The Hosted BES FAQ - Cheap BES/MDS - Wireless Outlook sync! Mark Rejhon BlackBerry Network 81 03-29-2007 05:29 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.