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Old 07-30-2012, 07:06 PM   #1 (permalink)
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Hey everybody I have one bb 9630,

last week I posted asking for help because I was having problems making a tether connection. As I told I'm currently in Mozambique so any network help is out of the equation.

here's my problem. two days after trying making connections with tetherberry software my blackberry suddently stoped receving or sending any data, my BIS service dyed. I checked all the options at the time and everything was normal. I contacted the provider and they told me that all the services were active. I tested my sim card in another blackberry and the service was ok.

During some hopeless operations with the vodacom 'assistant' he convinced me to delete all the service book entries. Since then I have no longer my browser shortcut avaiable. I also have nothing on my hosting routing table and when I do a register now nothing happens.

I had the OS 5.0.0.975 and updated now for the lastest 5.0.0.1062 but I couldnt avoid the loading of the backup file which made me stay pretty much where I was.

At this moment I've tried to make a second load of 5.0.0.1062 without loading the back up maid, but it made it anyway. Now I have no network coverage.

So it was no internet, no browser, no emails and no bbm, and now no phone or sms either.


I tryed this to recover my browser before I upgrade the OS worked at the time, but not I have no browser again.

Fix Browser Proplem
you need tow something :
1- Install blackberry desktop software 6.
2- download Browser_via_TCP_all_network_beta_V1.1 in attachment in this post.
3- Go to Options > Advanced Options > Service Book in your phone and hold ALT and press S B E B
4- you will see the message Legacy SB Restore Enable.
5- open blackberry desktop software 6 after you install it and connect your phone with your PC .
7- In blackberry desktop software 6 Go to Device > Restore and select the folder you downloaded after you Unzip it .
8- wait until processing complete and click close !.
9- make sure to do those steps very well and you will not face any problem
Attached Files
Browser_via_TCP_all_network_beta_V1.1.ipd.rar (642 Bytes, 246 views)


Anyone can help me with this mess?

Pedro

Ps: I have network signal now so I have the calls and sms back
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Old 07-31-2012, 08:42 AM   #2 (permalink)
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Default Re: Help

Vodacom is no longer allowing CDMA devices on their network. You will need to get an actual GSM device. If you like the 9630 form factor, get a 9780.
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Old 08-01-2012, 08:21 AM   #3 (permalink)
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Quote:
Originally Posted by dc/dc View Post
Vodacom is no longer allowing CDMA devices on their network. You will need to get an actual GSM device. If you like the 9630 form factor, get a 9780.
Can you tell me where did you get that information? Because their customer support is playing around with me.

This happened over night.

Thanks for your help
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Old 08-02-2012, 03:22 PM   #4 (permalink)
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Originally Posted by Albuquerque View Post
Can you tell me where did you get that information? Because their customer support is playing around with me.

This happened over night.

Thanks for your help
Do a search here. There are a lot of Vodacom customers whose CDMA devices are no longer functioning.
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Old 08-02-2012, 04:00 PM   #5 (permalink)
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Default Re: Help

It definitely sounds like Vodacom cut you off.
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Old 08-02-2012, 08:44 PM   #6 (permalink)
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Well I've talked to the customer support and asked if they have cutted the CDMA phones off, they told me that there was no changes in that aspect.

I've been trying to fix this, now i manage to have my browser back, and got internet on the browser, but I'm being charged and I cant use any blackberry services. The guy from customer service told me that they couldnt find my emai number on their sistem. Seems to me that somehow their system cant identify my phone as blackberry anymore.

This happened 2 days after I've tried to use my phone as modem on the laptop with tetherberry software. Can you guys see any relationship between the two events?

Last edited by Albuquerque : 08-02-2012 at 08:48 PM. Reason: update
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Old 08-03-2012, 09:08 AM   #7 (permalink)
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Default Re: Help

Quote:
Originally Posted by Albuquerque View Post
Well I've talked to the customer support and asked if they have cutted the CDMA phones off, they told me that there was no changes in that aspect.

I've been trying to fix this, now i manage to have my browser back, and got internet on the browser, but I'm being charged and I cant use any blackberry services. The guy from customer service told me that they couldnt find my emai number on their sistem. Seems to me that somehow their system cant identify my phone as blackberry anymore.

This happened 2 days after I've tried to use my phone as modem on the laptop with tetherberry software. Can you guys see any relationship between the two events?
Vodacom's customer service is clueless. They have removed CDMA device identifiers for their BB service books, so any time a CDMA device attempts to re-register with the network (such as after an update), they cannot do so.

Tetherberry should not have affected it.
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Last edited by dc/dc : 08-03-2012 at 09:10 AM.
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Old 08-03-2012, 07:36 PM   #8 (permalink)
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Default Re: Help

Chances are that most cs reps are unaware of this change. Seems like the reps are often the last to know.
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