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Old 08-08-2012, 04:52 PM   #1 (permalink)
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Default 8520 unable to trigger audio email alert

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Our BES moved from Toronto to Munich and they are using 5.0.3. Cannot get the device to deliver an audio alert. Tried going through the profiles and also the messages/options option but no luck still struggling. Admins in Munich say they tested it there and it works. Getting the emails but no sound.

Any help appreciated.
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Old 08-08-2012, 08:59 PM   #2 (permalink)
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Default Re: 8520 unable to trigger audio email alert

Unless the IT policy restricts sound it should work. If your sure you set the profiles for message sound then I would try a battery pull first then failing that reload the OS.
If you loaded an App it may also be causing this. If so try deleting it and do a battery pull then try for sound.

check the FAQ section at the top of the Forun page for additional info.
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