Originally Posted by aiharkness
For what it's worth, the IT policy would be my first guess, except that is a replacement headset for a previous model that you were using. Were using the previous headset with this BlackBerry, IT policy and all? That would make me doubt the IT policy is the problem, unless the new headset somehow uses something differently that is blocked by the IT policy.
Just speculating -- and maybe you've already chased this down -- could it be there is a problem with the address book database on the BlackBerry that is throwing an error, similar to what can happen when sync'ing? Is it possible to delete the address book, restore from an older backup, and try again?
And I assume the obvious, but have to ask: You did a hard reset and try again? And if there is a reset on the headset you tried that too?
Posted via BlackBerryForums.com Mobile
The q2 replaced a q1 which didn't transfer the contacts. I'm not sure how to replace the address book on the phone as I'm using a BES. I'll look into that. Thanks for the suggestion.