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Old 08-11-2012, 02:56 AM   #1 (permalink)
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Default Email Issues

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Hi,

I have an issue that is really bugging me, i have a BB9800 and i have set up my email which works fine, i receive, read, delete fine. My email is set up as IMAP so if i delete it on my phone it deletes it of my laptop. When i set up my email on my phone it created a new message icon for my email account and i still have the general message folder as well, when i delete a mail off my laptop it deletes it out of my email account folder on my phone but not out of the general message folder so the counter still shows i have un read messages but infact they have been deleted, does any one know how to sort this please?

kind regards Mark.
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Old 08-11-2012, 09:55 PM   #2 (permalink)
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Default Re: Email Issues

I'm not sure I understand.

You have the messages app, and you have also individual icons for each email address. Now you seem to be saying that the email deletes from the individual email address folder but not from the messages folder. That doesn't make sense, so maybe this isn't what you are saying.

You maybe saying the new message alert icon is not going away even though all messages have been opened. If that's the case, take a look at the following.

How do I reset my message counter to clear, or zero? - BlackBerryFAQ
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Old 08-14-2012, 04:51 PM   #3 (permalink)
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Default Re: Email Issues

Hi thanks for your response, you are partially right, i have the general message folder and a individual email folder, if i delete a message out of the individual message folder it automatically deletes it out of the general message folder, but if i delete an email from my laptop or webmail it deletes it in the individual message folder but NOT in the general message folder which is where the counter is pointing at, so irratating!!
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