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Old 08-14-2012, 03:03 PM   #1 (permalink)
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I recently added the blackberry data plan for internet services. Internet and BBM were both working fine for about a day . Then all of a sudden they just stopped working. Data services are set to 'on' . I've done a battery pull 3 -4 times. still the situation is the same. They've also sent me the 'your handheld has been registered with the wireless network' whenever I register through the HRT. Any help ? Apologies for the long thread its been like this for 2 days now
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Old 08-14-2012, 03:48 PM   #2 (permalink)
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Default Re: BIS not connected!

Have you called the carrier to make sure the BB data plan is properly activated?

Are you in an area with a good signal?
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Old 08-14-2012, 06:23 PM   #3 (permalink)
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Yeah it was properly activated as I was using it for a day before it cut off. And I 've never had signal issues before.
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Old 08-14-2012, 11:06 PM   #4 (permalink)
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Default Re: BIS not connected!

I agree with Dubdub. You need to talk to your carrier's customer service. I think you've done what you can do. You might resend service books one more time before you call.
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