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Old 08-15-2012, 02:00 AM   #1 (permalink)
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Default tour 9630 problem

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i have a verizon tour 9630 bb model.
i downloaded an app(unit conv.) from app store-desktop and deleted the same as i didn't like the features.
while deleting it asked confirmation about auto rebooting.
upon confirmation, the display is not going beyond initial verizon display on black background.
i have hard rebooted it but result is same.
any suggestions?
regards.
rajendra p barve
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Old 08-15-2012, 07:04 AM   #2 (permalink)
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Default Re: tour 9630 problem

First, how long did you wait? It is rare (in my epxerience) but you need to leave it 20 minutes to be sure it isn't going to boot.
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Old 08-15-2012, 07:16 AM   #3 (permalink)
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Default Re: tour 9630 problem

Quote:
Originally Posted by aiharkness View Post
First, how long did you wait? It is rare (in my epxerience) but you need to leave it 20 minutes to be sure it isn't going to boot.
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thank you for the reply.
i have waited upto 2-3 hrs but the status is still same.
regards.
rajendra
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Old 08-15-2012, 07:21 AM   #4 (permalink)
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Default Re: tour 9630 problem

Ok. Also--and I should have mentioned this above, too--but did you test with media card removed (if you are using a media card)?

If so, I think you next step is to wipe it and reinstall the OS. Use JL_CMDER or BBSAK to wipe.

By the way, did you drop it or get it wet. If you got it wet is is probably too late, but you should try drying it thoroughly. See blackberryfaq.com, down near the bottom, for the article on what to do.

If you dropped it. Don't know. Still worth trying a software reinstall. See what happens.
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Old 08-17-2012, 06:35 AM   #5 (permalink)
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Default Re: tour 9630 problem

I started the device in safe mode and the device responded. Now I'm stuck in safe mode. If I do a power recycle by remooving battery, again a hung display (If not started in safe mode!)
Rajendra
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Old 08-17-2012, 07:44 AM   #6 (permalink)
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Default Re: tour 9630 problem

Starting up in safe mode is a good sign. Try deleting the last app you installed, or the last two or three. Maybe that will be the fix. If not, next step is OS reinstall. Do a full backup while in safe mode before you do anything else.
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Old 08-17-2012, 09:01 AM   #7 (permalink)
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Default Re: tour 9630 problem

thanks a lot for the encouraging words//
i shall try after some days as i'm off-shore and mobile signals are not reachable.
i shall definitely keep posted about the experience//
regards
rajendra
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Old 09-01-2012, 02:14 AM   #8 (permalink)
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Default Re: tour 9630 problem

BB OS reinstallation..
Pl advise about how to re-install my BB 9630 OS.
Details are as follows:
BlackBerry 9630 3G CDMA
v 5.0.0.975
p/f 4.2.0.424
3Gbands 1
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Old 09-01-2012, 07:11 AM   #9 (permalink)
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Default Re: tour 9630 problem

there are instructions in the 9600 section of these forums.
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