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Old 08-23-2012, 07:35 AM   #1 (permalink)
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Hi,
I have a Bold 9900, using OS 7.0.0.40 platform 5.0.0.680
I used to have an icon on my homepage for text messages. It came with the blackberry and looked kind of like a rectangular phone icon.
When someone sent me a text, it would have a red star, and it would alert me. I believe there was an option for it in the profile manager so I can set the alert tone etc...

All of the sudden, that whole icon ( app ) seems to be gone. I don't see it anywhere, there are no options for it in profile manager and when someone sends me a text, it goes to my email inbox and doesn't alert me at all.

Am I going mad or did something just happen that dropped an OEM app from my blackberry ?
And if so, is there a way to get it back ?

Thank you,
Floyd

Last edited by fwellers : 08-23-2012 at 07:53 AM.
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Old 08-23-2012, 11:58 AM   #2 (permalink)
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222 views and nobody has any idea ?
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Old 08-23-2012, 03:02 PM   #3 (permalink)
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Quote:
Originally Posted by fwellers View Post
222 views and nobody has any idea ?
You've been around. Look at the typical number of views compared to the number of replies, and also the typical time for a response from when the question is posted. You aren't any different.

So, first, did you check to see if the Text Messages icon is accidently hidden? That would be the odds on favorite for what's happened.

The puzzle is you say you don't have a profile option for text messages. That doesn't make any sense. Will you double check. It will be under message notifiers. If it really isn't there, remove the battery, with the power on, for 30 seconds, and then check again.

If the icon isn't hidden, and if the text message profile option is really gone and a hard reset doesn't fix it, then I don't know what else to do but reinstall the OS. Do a full backup first.

One other idea, just concerning the profiles, you could try clearing the profiles database using desktop manager. See if the text message option returns, and then reset all your profiles.
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Old 08-23-2012, 04:45 PM   #4 (permalink)
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Default Re: help, text app gone

Sorry for being impatient. I really don't hang around here much so 222 sounded like a lot.
Anyway, your advice was good. I just needed a cold boot. The app came back and the item in the profile came back. Weird. I should have thought of it, but didn't.
So thanks for your help.

Quote:
Originally Posted by aiharkness View Post
You've been around. Look at the typical number of views compared to the number of replies, and also the typical time for a response from when the question is posted. You aren't any different.

So, first, did you check to see if the Text Messages icon is accidently hidden? That would be the odds on favorite for what's happened.

The puzzle is you say you don't have a profile option for text messages. That doesn't make any sense. Will you double check. It will be under message notifiers. If it really isn't there, remove the battery, with the power on, for 30 seconds, and then check again.

If the icon isn't hidden, and if the text message profile option is really gone and a hard reset doesn't fix it, then I don't know what else to do but reinstall the OS. Do a full backup first.

One other idea, just concerning the profiles, you could try clearing the profiles database using desktop manager. See if the text message option returns, and then reset all your profiles.
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Old 08-23-2012, 04:48 PM   #5 (permalink)
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Default Re: help, text app gone

Excellent.

Sometimes you forget the first troubleshooting step.
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