BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-31-2012, 02:30 AM   #1 (permalink)
New Member
 
Join Date: Aug 2012
Model: 9800
PIN: N/A
Carrier: t-mobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default At&t Unlocked BB Torch Email set up help!

Please Login to Remove!

hi i need help with my blackberry torch 9800 is unlocked and i'm currently using it for T-mobile service everything works,internet,text,phone calls,except email,bb app world,cant set up blackberry ID,also on my service status for BIS it say's im not connected

i cant set up an email account nor access the blackberry website thru the web i'm getting a message when i go to internet mail account saying we apologize, there was an error trying to access the service. please help
Offline  
Old 08-31-2012, 06:21 AM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,033
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default Re: At&t Unlocked BB Torch Email set up help!

Do you have a BB data plan from T-Mo active on your account?

Was this device used on AT&T and did email work then? If so, did you cancel your BIS account with AT&T before trying to set up on T-Mo?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 08-31-2012, 12:13 PM   #3 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,039
Post Thanks: 51
Thanked 305 Times in 293 Posts
Default Re: At&t Unlocked BB Torch Email set up help!

You need an AT&T BlackBerry data plan, and you must also make sure your device was disassociated from your T-Mobile BIS plan. You can call T-Mobile and ask them to make sure the BB is not associated with your old BIS.
Offline  
Old 08-31-2012, 02:28 PM   #4 (permalink)
New Member
 
Join Date: Aug 2012
Model: 9800
PIN: N/A
Carrier: t-mobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Dubdub View Post
Do you have a BB data plan from T-Mo active on your account?

Was this device used on AT&T and did email work then? If so, did you cancel your BIS account with AT&T before trying to set up on T-Mo?
I bought this phone of someone on craigslist and he had said that he was using with at&t before, so when I put my sim card in the phone it automaticly read it and it said t-mobile on top with edge on the right corner, so I'm guessing phone was already unlocked after that I called t-mobile changed my plan added the BIS to my services,I've added the services book's and all but I cannot set up email at all nor access the blackberry website everything else works good except making an email account I've tried email set up clicked on internet mail account and gives me an error message on the bis.tombile website ,also tried hot routing table and nothing.
Posted via BlackBerryForums.com Mobile
Offline  
Old 08-31-2012, 02:32 PM   #5 (permalink)
New Member
 
Join Date: Aug 2012
Model: 9800
PIN: N/A
Carrier: t-mobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rambo47 View Post
You need an AT&T BlackBerry data plan, and you must also make sure your device was disassociated from your T-Mobile BIS plan. You can call T-Mobile and ask them to make sure the BB is not associated with your old BIS.
The phone was used on at&t before I'm currently using for t-mobile right now, and yes I do have the blackberry internet services on my account I added the service the same day I purchased phone from a cragslist person.
Posted via BlackBerryForums.com Mobile
Offline  
Old 08-31-2012, 02:36 PM   #6 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,803
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default Re: At&t Unlocked BB Torch Email set up help!

Does T-Mobile have the 9800 Service Books now?
In the past they didn't.

I don't believe T-Mobile ever sold the 9800 in the US. So they never published the Service Books. I could be wrong. In any event, try the (multiple) steps in this thread - Get Your Unlocked 9800 Torch Working on TMobile with Browser, UMA and DM Tethering - which may help.

You will never get faster than EDGE On it as T-Mobile and AT&T run different 3G/4G frequencies.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: At&t Unlocked BB Torch Email set up help!
Thread Thread Starter Forum Replies Last Post
Cannot set up email on Unlocked ATT phone for use on T-Mobile in US janiceflee General 9700 Series Discussion - Bold 2 2 01-18-2011 02:07 PM
Introducing Email Assistant 1.4.4 berrylocal Aftermarket Software 2 06-26-2009 07:45 AM
POP3 email, and BB Email 50020 General BlackBerry Discussion 2 05-11-2008 03:10 PM
BB stops receiving any email cellguy General Legacy Device Discussion 4 04-17-2007 09:48 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.