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Old 09-01-2012, 11:13 AM   #1 (permalink)
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Default How do I upgrade by 9700 OS ? + internet issues

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Hello!

First of all, every couple of days, my year-and-a-half old phone fails to connect to the internet. Twitter, Facebook, and the Browser do not work, saying that I am unconnected to wifi, when I do have a connection. To solve this problem, I have been turning off the phone, and pulling out the battery. This seems to work, it just seems tedious to keep doing so.

Then I thought maybe I should upgrade the operating system. I can't seem to find this on the BB desktop manager. Can anyone help me to do so? Or, does anyone have alternative solutions to the internet problem?


Thank you very much!!
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Old 09-01-2012, 11:30 AM   #2 (permalink)
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Default Re: How do I upgrade by 9700 OS ? + internet issues

Here are instructions on how to load the latest version of the 5.0 OS onto your 9700.

Latest OS: 9700 5.0.0.1655/5.0.0.1014 (East Asia + English)

Follow the instructions to the letter and you won't have problems loading the OS. I do not suggest going to OS 6 as the 9700 has limited memory and you may have issues with OS 6.

Question - do you have a BlackBerry Data Plan on your account?

Last edited by NJBlackBerry : 09-01-2012 at 11:32 AM.
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Old 09-01-2012, 04:18 PM   #3 (permalink)
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Default Re: How do I upgrade by 9700 OS ? + internet issues

Koodo might not have the service books for the 9700. I see they offer both the 9320 and 9790. But if they do not have the service books for your exact model you might not be able to use data services like the internet.
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