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Old 09-03-2012, 09:54 PM   #1 (permalink)
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Unhappy Error when plugging in blackberry

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When I plug in my blackberry 9930 a driver installation window pops up installing MTP USB Device.

It continually fails. Even if I remove the micro sd card from the device it still does this same sequence and fails..I have removed and reloaded the Desktiop manager software which also did not help.

I have also wiped the device and reloaded it which also did not help.

I hope you can help. I truely appreciate your assistance ! : )

Laptop:
Windows 7 32bit

Blackberry Desktop S/W:
Current Device Bold 9930 S/W: 7.1 Bundle 1737 (v7.1.0.580, Platform 5.1.0.429)


Blackberry Desktop Software
Version 7.1.0.32
July 11, 2012 (Bundle 33)
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Old 09-04-2012, 03:06 PM   #2 (permalink)
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Default Re: Error when plugging in blackberry

Quote:
Originally Posted by szvpvp View Post
When I plug in my blackberry 9930 a driver installation window pops up installing MTP USB Device.

It continually fails. Even if I remove the micro sd card from the device it still does this same sequence and fails..I have removed and reloaded the Desktiop manager software which also did not help.

I have also wiped the device and reloaded it which also did not help.
I'm not understanding what the problem is. If you were able to wipe and reload, that implies that you were able to connect the device to a pc.
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Old 09-05-2012, 08:26 AM   #3 (permalink)
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Default Re: Error when plugging in blackberry

driver installation window pops up installing MTP USB Device
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Old 09-05-2012, 09:09 AM   #4 (permalink)
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Default Re: Error when plugging in blackberry

Your laptop is trying to download/update the drivers for your BlackBerry as a USB drive. Sometimes uninstalling/re-installing Desktop Manager from RIM will force a driver update so this won't keep happening.

There is also a setting somewhere on the BB device itself for how it behaves when connected to a pc. You might want to change that setting.
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Old 09-24-2012, 04:06 AM   #5 (permalink)
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Quote:
Originally Posted by rambo47 View Post
Your laptop is trying to download/update the drivers for your BlackBerry as a USB drive. Sometimes uninstalling/re-installing Desktop Manager from RIM will force a driver update so this won't keep happening.

There is also a setting somewhere on the BB device itself for how it behaves when connected to a pc. You might want to change that setting.
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Old 09-24-2012, 04:06 AM   #6 (permalink)
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Originally Posted by tikanani View Post
Posted via BlackBerryForums.com Mobile
Posted via BlackBerryForums.com Mobile
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Old 09-24-2012, 05:29 AM   #7 (permalink)
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Default Re: Error when plugging in blackberry

Quote:
Originally Posted by rambo47 View Post
Your laptop is trying to download/update the drivers for your BlackBerry as a USB drive. Sometimes uninstalling/re-installing Desktop Manager from RIM will force a driver update so this won't keep happening.

There is also a setting somewhere on the BB device itself for how it behaves when connected to a pc. You might want to change that setting.
Rambo47,
I think there was no another setting somewhere on the BB device itself.
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Old 09-24-2012, 06:33 AM   #8 (permalink)
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Default Re: Error when plugging in blackberry

Incorrect (again) - there is a setting on the BB that tells the PC whether or not to use the BB as a media card and set up the associated drive letter for it on the PC.
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