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Old 09-04-2012, 01:02 PM   #1 (permalink)
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Default BB9300 Problem: Can't send text messages to a certain number

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Hi there!
I'm Max, and I'm happy to find this community. I read a couple of threads when having problems yet, but now I'm having a BB9300 problem where I din't find anything on the internet:
I can't send text messages to a certain mobile number. I can receive his messages, I can call him and he can call me. But if I want to send text him (I really need to, he's responsible for all the marketing in our company) he doesn't receive anything, although it's labled as 'sent' in my phone.
I phoned my carrier's phone support, they told me to switch my phone off and on again, thanks a lot to the wonderful 1&1 stuff at this point.
Then I tried to put my SIM into another mobile (my father's early 2000s Nokia) and to text the number, he received my message.
I tried to get BB support, the UK hotline insists on telling me it's a carrier problem, my carrier insists on telling me it's a BB problem.
I don't want to get BB support anymore, because I would have to pay: my carrier doesn't want to redirect me to BB.
The guy I want to text uses a Motorola Milestone 2, his carrier is Congstar.
It would be wonderful if you could help me, I'm quite desprate.
Max
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Old 09-04-2012, 02:27 PM   #2 (permalink)
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Default Re: BB9300 Problem: Can't send text messages to a certain number

Are you in the same country?
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Old 09-04-2012, 02:31 PM   #3 (permalink)
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Default Re: BB9300 Problem: Can't send text messages to a certain number

Yes, normally we are, we're both a lot on the road in Europe, so maybe sometimes not.
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Old 09-04-2012, 03:31 PM   #4 (permalink)
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Default Re: BB9300 Problem: Can't send text messages to a certain number

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Originally Posted by maxjakob View Post
Yes, normally we are, we're both a lot on the road in Europe, so maybe sometimes not.
How about currently?
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Old 09-04-2012, 03:38 PM   #5 (permalink)
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Default Re: BB9300 Problem: Can't send text messages to a certain number

We're both in Germany.
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Old 09-05-2012, 08:12 AM   #6 (permalink)
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Default Re: BB9300 Problem: Can't send text messages to a certain number

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Originally Posted by maxjakob View Post
We're both in Germany.
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I suspect, at this point that there is an issue with one or both of your providers as they are both MVNOs (Mobile virtual network operator - Wikipedia, the free encyclopedia). I know Congstar utilises Telekom, but I'm not sure who 1&1 uses. The bottom line is that there are way more points of failure when an MVNO is in use.

The other possibility is your mate's Android device. If he has the time, have him go to the phone app and enter *#*#4636 and verify that +49 171 076 0000 is set as the SMS service center.
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