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Old 09-09-2012, 09:26 AM   #1 (permalink)
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Default Torch 9810 won't stop scrolling

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This happens occasionally in all screens including email, sms, icons. The selector scrolls from top to bottom in all fields then stops at the bottom. Manually moving selector up results in the selector scrolling back to bottom. Battery pull doesn.t work. Situation corrects itself if left idle for 10 or 15 minutes. This happens once or twice a day. No apparent cause such as sending email, browsing or smsing prior to occurance.
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Old 09-09-2012, 11:06 AM   #2 (permalink)
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Default Re: Torch 9810 won't stop scrolling

With the device on, remove the battery for 30 to 60 seconds. Replace the battery and let the device reboot.
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Old 09-09-2012, 07:06 PM   #3 (permalink)
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Default Re: Torch 9810 won't stop scrolling

I would suggest lowering the screen sensitivity a bit. It may be too high.
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Old 09-10-2012, 06:36 AM   #4 (permalink)
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Default Re: Torch 9810 won't stop scrolling

Quote:
Originally Posted by walkerjjj3 View Post
This happens occasionally in all screens including email, sms, icons. The selector scrolls from top to bottom in all fields then stops at the bottom. Manually moving selector up results in the selector scrolling back to bottom. Battery pull doesn.t work. Situation corrects itself if left idle for 10 or 15 minutes. This happens once or twice a day. No apparent cause such as sending email, browsing or smsing prior to occurance.
Been happening to my 9810 from day one. It's always in marginal lighting conditions. Neither reboots nor firmware updates have resolved it. As soon as the unit detects better ambient lighting, the crazy scrolling stops.
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Old 09-10-2012, 07:02 AM   #5 (permalink)
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Default Re: Torch 9810 won't stop scrolling

Similar issues used to occur with an old Treo. That turned out to be dirt under the edges of the screen/bezel. Was also affected by a screen protector that had an edge under the bezel.

Not sure if it would apply, but thought I would mention it....
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