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Old 09-17-2012, 12:27 PM   #1 (permalink)
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Default Unable to connect to my office mail server

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The company I work for has changed there mail server , and I am no longer able to connect.

I am unable to setup a new mail account on my Blackberry of access the webmail version of our mail server.

I can access the webmail server from a laptop if I agree to the certificate error


Is it possible that the certificate error is blocking the black berry from being able to create the mai account.

This is the mail server

/23.25.4.105/webmail


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Old 09-17-2012, 12:57 PM   #2 (permalink)
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Default Re: Unable to connect to my office mail server

the cert will not work with a number IP, you need to use the Fully Qualified Domain Name on the cert it self
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Old 09-17-2012, 01:42 PM   #3 (permalink)
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Default Re: Unable to connect to my office mail server

the actual address is webmail.phx-sys.com and that is where I get the websites cert error.

What other options are there
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Old 09-17-2012, 02:11 PM   #4 (permalink)
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Default Re: Unable to connect to my office mail server

look at the cert and see if it is still valid, they do expire
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Old 09-17-2012, 02:14 PM   #5 (permalink)
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Default Re: Unable to connect to my office mail server

went to site and the cert is not showing the correct path which is why it is invallid.

your IT dept need to fix this
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Old 09-17-2012, 02:15 PM   #6 (permalink)
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Default Re: Unable to connect to my office mail server

Would that cause the BB to be unable to connect ???

why can I accept the cert on a laptop and not on my BB
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Old 09-17-2012, 03:03 PM   #7 (permalink)
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Default Re: Unable to connect to my office mail server

I would call BlackBerry support on that.
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Old 09-17-2012, 03:59 PM   #8 (permalink)
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Default Re: Unable to connect to my office mail server

I believe the issue here is that it is a self-signed certificate. You may have to manually add the certificate to the Trusted Key Store on the device.
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