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-   -   Brand New Curve 9350, will not start (http://www.blackberryforums.com/blackberry-help/261558-brand-new-curve-9350-will-not-start.html)

tuffluck 09-17-2012 01:53 PM

Brand New Curve 9350, will not start
 
i received a curve 9350 for work today in the mail. brand new unit from sprint. plugged it in and i get the empty battery image on the screen with a big red "X" that goes through that image. i've googled and it sounds like this means the battery isn't being recognized in the phone. i just have a hard believing this happened with a brand new phone. is it possible this is normal and i need to leave it charging for a day or two?

stevetaz 09-17-2012 01:57 PM

Re: Brand New Curve 9350, will not start
 
If the battery isn't recognized then it may be plugged in, but it hasn't been charging.

Before you try another home remedy I suggest you contact Sprint to arrange a warranty replacement.


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