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Old 09-17-2012, 02:53 PM   #1 (permalink)
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Default Brand New Curve 9350, will not start

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i received a curve 9350 for work today in the mail. brand new unit from sprint. plugged it in and i get the empty battery image on the screen with a big red "X" that goes through that image. i've googled and it sounds like this means the battery isn't being recognized in the phone. i just have a hard believing this happened with a brand new phone. is it possible this is normal and i need to leave it charging for a day or two?

Last edited by tuffluck : 09-17-2012 at 03:36 PM.
Old 09-17-2012, 02:57 PM   #2 (permalink)
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Default Re: Brand New Curve 9350, will not start

If the battery isn't recognized then it may be plugged in, but it hasn't been charging.

Before you try another home remedy I suggest you contact Sprint to arrange a warranty replacement.
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