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Old 09-17-2012, 03:17 PM   #1 (permalink)
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Default Bold 9790 problems

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Got a new Bold 9790 today on Virgin mobile, 2 problems with it.

First being that when I try and connect my email to it, it's saying that there is no service connection. Further to that I can only find 'enterprise activation' which I thought was different to personal use.

Second problem is that Blackberry protect won't work, saying it isn't part of my service plan when there's no reason for it not to be. The problem with having these two things causing problems is that it's stopping me from restoring BBM contacts etc. Any ideas?
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Old 09-17-2012, 04:19 PM   #2 (permalink)
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Default Re: Bold 9790 problems

Both email and blackberry protect require a blackberry data plan on your account.
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Old 09-17-2012, 04:38 PM   #3 (permalink)
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Default Re: Bold 9790 problems

Is that the same as the provider's plan which is inclusive of minutes, text and data? I've never had any problem of this sort with any Blackberry before, always been a case that it works straight away
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Old 09-17-2012, 04:48 PM   #4 (permalink)
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Default Re: Bold 9790 problems

If you have changed blackberry devices you will need to change the PIN on the account to match the new device.
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Old 09-17-2012, 05:56 PM   #5 (permalink)
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Default Re: Bold 9790 problems

Quote:
Originally Posted by TeJay View Post
Is that the same as the provider's plan which is inclusive of minutes, text and data? I've never had any problem of this sort with any Blackberry before, always been a case that it works straight away
Generally it is NOT the same as a provider's plan. The plan has to specifically include BlackBerry BIS. It's included with Sprint's Everything plans, but for most carriers it's a bolt-on option.
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