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Old 09-23-2012, 11:07 AM   #1 (permalink)
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Default BB9900 Softwear update - Please Help

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I set my BB9900 to do a softwear update today via the handset, it has been stuck on 16% for the last 4 hours. I have removed the battery in the hopes it would jump start something but when I reconnected still the same... is this normal?? please help.
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Old 09-23-2012, 12:36 PM   #2 (permalink)
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Default Re: BB9900 Softwear update - Please Help

Your dependent on the cell netowrk to do the download. It's always better to download the files and do it on a PC
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Old 09-23-2012, 10:09 PM   #3 (permalink)
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Default Re: BB9900 Softwear update - Please Help

I have NEVER had an update through the handset go well. Fortunately you can probably recover it by updating via pc.
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