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Old 10-20-2012, 02:47 AM   #1 (permalink)
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Default Synchronize freezes while uploading contacts

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Had to upgrade my computer so installed BB Desktop and attempted to upload contacts, calendar, and notes to MS Outlook. I tired several times but each time BB Desktop stops at a particular point during upload of contacts. Here are the details:
Quote:
Problem signature:
Problem Event Name: BEX
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.32
Application Timestamp: 4ffd97ce
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.4940
Fault Module Timestamp: 4ca2ef57
Exception Offset: 000375b4
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 7dff
Additional Information 2: 7dffe345af7319e4bb03858ebb724119
Additional Information 3: b2ae
Additional Information 4: b2ae3e2fb2e87b434b6df0e5267f07a0
I tried uploading just the contacts as well as uploading to Microsoft Contacts instead. Same results.

Any idea what's going on here? Anything else I can try to get my contacts uploaded to this new computer? (Windows 7 Pro, latest updates installed)
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Old 10-20-2012, 12:52 PM   #2 (permalink)
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Default Re: Synchronize freezes while uploading contacts

You did notmention if or how you optionbed the DM after install. If DM does not have the current Outlook selected in it's setup it wont see the PC installed Outlook.
These links should help.


KB03315-How to setup organizer data synchronization using BlackBerry Desktop Software


KB13808-Installing BlackBerry Manager on a computer running Windows Vista or Windows 7
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Old 10-21-2012, 04:33 PM   #3 (permalink)
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Default Re: Synchronize freezes while uploading contacts

Indeed I have Outlook installed and was able to upload calendar and notes with no problem. I've saved the log but hesitate to post here as detailed contact info is revealed. The process always stops at the same point. Note also that the same problem occurs when attempting to save as Windows Contacts (i.e. nothing to do with Outlook).
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Old 10-21-2012, 06:42 PM   #4 (permalink)
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Default Re: Synchronize freezes while uploading contacts

If the process always stops at the same point then you may have a corrupted contact. If you can look at the contacts and check each for any out of place or info that may cause this it will help.

These links may offer more info.



KB32192-Contacts with no modified date cause the sync to fail with an error message in BlackBerry Desktop Software


KB26936-"A sync error has occurred while syncing Contacts. Please retry the sync." appears when performing a wired sync of contacts that contain a "No Name" contact
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Old 10-27-2012, 10:09 AM   #5 (permalink)
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Default Re: Synchronize freezes while uploading contacts

Thanks but neither links are of any help. None of the messages reported resemble the message I receive. In my case, when the error occurs, the progress window dims when displaying "Getting status information from Blackberry Address Book Read 663 records". Upon dimming, an OS window pops up reporting that "Blackberry Desktop Software has stopped working". The details are as follows:
Quote:
Problem signature:
Problem Event Name: BEX
Application Name: Rim.Desktop.exe
Application Version: 7.1.0.32
Application Timestamp: 4ffd97ce
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Offset: 000375b4
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional Information 1: 7dff
Additional Information 2: 7dffe345af7319e4bb03858ebb724119
Additional Information 3: 5ea1
Additional Information 4: 5ea1631d361f8c13b3f261982ba2640c
I've turned on detailed logs and extracted the details relating to the last couple of records right up to when the end of the log, deleted the portions revealing contact info, and attached that to this post. I'm not sure if any of this helps but would certainly be grateful for any further suggestions.

Update:
I've tried the same thing a few times and noticed that the problem doesn't occur at the same record all the time. I've noted that it stopped at record 654, 658 twice, and 659 the next few times after reporting above that it stopped at record 663.
Attached Files
File Type: txt Contacts Hangup Log.txt (5.1 KB, 79 views)

Last edited by Ikester : 10-27-2012 at 10:20 AM.
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Old 10-27-2012, 02:39 PM   #6 (permalink)
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Default Re: Synchronize freezes while uploading contacts

Quote:
Originally Posted by Ikester View Post
Thanks but neither links are of any help. None of the messages reported resemble the message I receive. In my case, when the error occurs, the progress window dims when displaying "Getting status information from Blackberry Address Book Read 663 records". Upon dimming, an OS window pops up reporting that "Blackberry Desktop Software has stopped working". The details are as follows:


I've turned on detailed logs and extracted the details relating to the last couple of records right up to when the end of the log, deleted the portions revealing contact info, and attached that to this post. I'm not sure if any of this helps but would certainly be grateful for any further suggestions.

Update:
I've tried the same thing a few times and noticed that the problem doesn't occur at the same record all the time. I've noted that it stopped at record 654, 658 twice, and 659 the next few times after reporting above that it stopped at record 663.
ikester... how you solve the problem cause i have the same one...
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Old 10-29-2012, 01:01 PM   #7 (permalink)
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Default Re: Synchronize freezes while uploading contacts

Quote:
Originally Posted by pepo View Post
ikester... how you solve the problem cause i have the same one...
Well it might help to post your EXACT symptoms so as to gather clues as to what might be happening. Trust me, if I had a solution, I'd post it here!
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Old 10-31-2012, 08:42 AM   #8 (permalink)
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Default Re: Synchronize freezes while uploading contacts

when i sync the address book from my pc (winXP SP3) to my BBM ..freezes while uploading the data and the DM stops working..when i disconect the BBM from the pc and restart the BBM shows the follwing :

uncaught exception
Application
net_rim_bb_phone_
app(114)is not responding

any help??
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Old 11-18-2012, 11:16 PM   #9 (permalink)
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Default Re: Synchronize freezes while uploading contacts

Dear Sir /Mam. Kindly provide me the information about Voice Mail. I want to change my voice Mail . And how to upload my contact in ur Site
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Old 12-10-2012, 12:47 PM   #10 (permalink)
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Default Re: Synchronize freezes while uploading contacts

I've not received any further response to my problem. I take it Tech support doesn't frequent these forums? What's the escalation procedure?
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